Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ruben Compean

Chicago

Summary

Hardworking Senior Associate enthusiastic about take on exciting new challenges within Information Technology. Dynamic communicator with disciplined approach.

Overview

9
9
years of professional experience

Work History

Sr. Associate Deskside Support

Kyndryl
09.2021 - Current
  • Led migration to Microsoft Intune, enhancing device security and performance.
  • Provided white-glove support to C-suite executives.
  • Administered Active Directory and performed LAN/WAN support.
  • Deployed and managed applications with Intune and Kandji.
  • Utilized CLI and PowerShell for network issue resolution.
  • Delivered technical training on MFA and device configuration.

Deskside Support

IBM
03.2020 - 09.2021
  • Resolved technical support issues for 1,500+ users.
  • Administered Active Directory and supported software/hardware rollouts.
  • Collaborated on remote troubleshooting and inventory management.
  • Imaged and configured laptops and managed break/fix processes.

Technical Support Analyst

Northwestern Medicine
08.2016 - 01.2018
  • Installed and updated hardware/software for new hires and employees.
  • Resolved over 25 weekly support tickets.
  • Assisted in smartphone/tablet setup and MFA configuration.
  • Provided remote support via Bomgar and RDC.

Education

Information Technology -

Year Up
01.2017

Skills

  • Microsoft Intune
  • Kandji
  • Entra ID
  • Active Directory
  • Office 365
  • MS Teams
  • Exchange
  • Windows OS
  • Mac OS
  • MDM
  • PowerShell
  • Bomgar
  • Remote Desktop
  • LAN/WAN Troubleshooting

Timeline

Sr. Associate Deskside Support

Kyndryl
09.2021 - Current

Deskside Support

IBM
03.2020 - 09.2021

Technical Support Analyst

Northwestern Medicine
08.2016 - 01.2018

Information Technology -

Year Up

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Ruben Compean