Summary
Overview
Work History
Education
Skills
Timeline
Generic

Royalti Wilson

Chicago

Summary

Dynamic and customer-focused professional with exceptional service skills honed at Starbucks. Proven ability to enhance customer experiences through effective communication and problem resolution. Recognized for time management and teamwork, consistently achieving service goals while maintaining a positive environment. Adept at multitasking and fostering strong relationships to drive customer loyalty.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks, Barista
08.2023 - 03.2025
  • Prepared and served high-quality beverages in fast-paced environment.
  • Maintained cleanliness and organization of workstations and equipment.
  • Assisted customers with menu selections, ensuring positive dining experience.
  • Operated espresso machines and other coffee brewing equipment efficiently.
  • Collaborated with team members to achieve daily service goals.
  • Adapted quickly to changing priorities during peak hours for optimal service delivery.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Customer Service

Retail
06.2017 - 08.2022
  • Enhanced visitor experience by providing friendly and informative customer service.
  • Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
  • Provided exceptional customer service, resolving concerns promptly and professionally.
  • Provided exceptional customer service, resolving complaints and answering queries promptly.
  • Earned Title recognition for providing excellent customer service.
  • Met customer service objectives by providing superior customer service to Language-speaking customers.
  • Increased customer retention through exceptional technical support and customer service.
  • Provided excellent customer service, addressing parent concerns promptly and professionally.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Managed high call volume while maintaining exceptional customer service standards.
  • Provided outstanding customer service on phone and in person.
  • Gained and maintained department product knowledge to facilitate customer service.
  • Increased repeat business through exceptional customer service and followups.
  • Provided exceptional customer service, addressing inquiries from visitors professionally and promptly.
  • Resolved customer service issues with timely and professional resolutions.
  • Enhanced client retention with exceptional customer service, building strong relationships.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.

Education

Bachelor - Criminal Justice

Alabama A&M University
Normal, AL
04.2028

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Excellent memory
  • Retail management
  • Clear communication
  • Team collaboration
  • Multitasking and organization
  • Verbal and written communication
  • Workflow management

Timeline

Barista

Starbucks, Barista
08.2023 - 03.2025

Customer Service

Retail
06.2017 - 08.2022

Bachelor - Criminal Justice

Alabama A&M University
Royalti Wilson