Roy Graff
Tel Aviv,TA
Summary
Talented Team Leader with excellent interpersonal and communication skills. Experienced and dedicated to enhancing employee satisfaction and business success. Problem solver, networker, develops strategies, provides training, sets goals and obtains team feedback. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand
Overview
14
14
years of professional experience
Work History
Renewals Team Leader
Check Point
07.2022 - Current
- Leading team of 9 Renewal Account Managers in a multicultural work environment to exceed quarterly renewal sales targets.
- Identifying and recruiting top-performing Renewal Managers resulting in a 20% increase in sales revenue within 6 months.
- Holding weekly Business Reviews with team members to ensure accurate forecast, target reach, problem solving, timelines, updates on company news and feedback to help achieving success.
- Cultivating strong relationships with Regional Directors in 5 different countries across EMEA through positive attitude and attentive response to deliver work plans and business growth.
- Conducting training and mentoring team members to promote high standards, productivity and commitment to friendly attitude.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Renewals Account Manager
Check Point
09.2021 - 07.2022
- Negotiated high-dollar contracts, conditions, and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Pursued timely B2B interactions with existing clients to gauge satisfaction, upsell, resolve objections and secure on-time renewals to increase retention rate.
- Conducted comprehensive account reviews to guarantee customer satisfaction pre-renewal.
- Proactively identified and addressed customer issues, collaborating with internal teams, Distributors, and partners.
- Qualified and validated the SFDC renewal pipeline for accuracy, and ensured accurate forecasting using Clari.
- Efficiently developed customer quotes within the Renewal Quoting tool.
Recruiter
ITC
05.2019 - 09.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments to various programs in tech.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with hiring managers to understand job requirements and expectations
- Prepared and coached students for the interviewing process in tech companies.
Regional Sales Manager
Aegean Airlines
02.2017 - 05.2019
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating with sales agencies across Israel, developing successful strategies, and servicing accounts to strengthen business relationships.
- Finalized sales contracts with high-value customers.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
Account Manager
Ness Technologies
01.2014 - 02.2017
- Addressed problems with B2B accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on software products to increase customer engagement with brand.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Supervised Post-sale processes and retention, verified customer satisfaction and retention
Gym Manager
Bartan Holdings LTD
05.2010 - 01.2014
- Managed a team of 12 employees, including recruiting, training & day-to-day management.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Generated leads through sales promotions and word-of-mouth.
- Trained employees on general procedures, gym rules and duties.
Education
Bachelor of Arts - Communications
The Open University
Tel Aviv, Israel10.2020
No Degree - Personal Trainer And Fitness
Tel Aviv University Sport Center
Tel Aviv, Israel02.2010
Skills
- Tram Building
- Complaint resolution
- Mentoring
- Work Planning
- Coaching
- Problem-Solving
- People Management
- Sales expertise
- Onboarding and Orientation
- Performance Evaluations
Languages
English, Hebrew
Native language
Spanish
Advanced
C1
Portuguese
Advanced
C1
Timeline
Renewals Team Leader
Check Point
07.2022 - Current
Renewals Account Manager
Check Point
09.2021 - 07.2022
Recruiter
ITC
05.2019 - 09.2021
Regional Sales Manager
Aegean Airlines
02.2017 - 05.2019
Account Manager
Ness Technologies
01.2014 - 02.2017
Gym Manager
Bartan Holdings LTD
05.2010 - 01.2014
Bachelor of Arts - Communications
The Open University
No Degree - Personal Trainer And Fitness
Tel Aviv University Sport Center
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