Amanda Derbes
Elk Grove Village
Summary
Detail-oriented and dedicated professional with extensive experience in administrative support, customer service, and logistics coordination. Proficient in utilizing tools like AS400, Excel, and Microsoft Outlook to streamline operations and enhance communication. Strong skills in problem-solving, scheduling, and maintaining accurate documentation, ensuring efficiency and customer satisfaction across diverse industries.
Overview
20
20
years of professional experience
Work History
Administrator 1
Forward Air
08.2023 - Current
- Coordinate driver check-ins for freight pickups, utilizing AS400 and Excel
- Manage email communications efficiently via Microsoft Outlook
- Organize and maintain records of PODs and driver manifests
- Schedule delivery appointments with customers
- Respond to customer inquiries and provide support through phone and email
- Print and manage freight labels using AS400
- Oversee and coordinate freight door operations
Administrator 1
Forward Air
02.2023 - 08.2023
- Generated and printed shipping labels for drivers
- Verified driver manifests and processed detentions
- Managed PODs organization and filing
- Facilitated customer communications for delivery scheduling
- Maintained efficient email correspondence through Outlook
Customer Service Representative
Land Air Express
09.2022 - 02.2023
- Provided customer and vendor support via phone and email
- Processed freight orders and managed order entry workflows
- Ensured accurate documentation and communication across departments
Billing Representative
Moran Transportation Corporation
04.2022 - 07.2022
- Processed bills of lading and partner carrier invoices
- Created and maintained Excel spreadsheets for operational efficiency
- Assisted with payment entry and customer inquiries
Customer Service/Office Assistant
Lewis Spring & MFG Company
11.2019 - 03.2021
- Issued customer invoices and confirmed orders
- Monitored and updated customer standing orders
- Provided administrative and phone support to various departments
Customer Service Representative
Ameriken Inc.
07.2019 - 09.2019
- Managed customer orders and inquiries through calls and emails
- Coordinated order documentation and shipping logistics
- Provided product pricing and delivery information
Phone Operator
Superior
10.2017 - 12.2017
- Scheduled installation appointments with customers
- Entered and organized customer information in the database
- Managed and maintained customer files
Home Child Care Provider
Self-Employed
01.2012 - 01.2015
- Provided full-time child care, addressing general needs and creating a nurturing environment
Scale Clerk
Vnca Prairie Materials
01.2007 - 01.2010
- Monitored and recorded materials for truck drivers on-site
- Handled CODs and deposited funds in company accounts
- Provided customer service via phone support
Phone Operator
303 Taxi
01.2006 - 01.2007
- Received customer calls for taxi services and entered information into the system
- Addressed and resolved customer concerns and complaints
Phone Operator
American Taxi Dispatch Inc.
01.2005 - 01.2006
- Managed customer service calls for taxi scheduling
- Handled data entry for customer and service details
- Resolved customer inquiries and complaints efficiently
Education
High School Diploma -
Elk Grove High School
Elk Grove Village05-2003
Skills
- Microsoft Office Suite (Excel, Outlook)
- AS400 Freight Management System
- Customer Relationship Management
- Scheduling and Logistics Coordination
- Data Entry and Documentation
- Communication and Interpersonal Skills
Timeline
Administrator 1
Forward Air
08.2023 - Current
Administrator 1
Forward Air
02.2023 - 08.2023
Customer Service Representative
Land Air Express
09.2022 - 02.2023
Billing Representative
Moran Transportation Corporation
04.2022 - 07.2022
Customer Service/Office Assistant
Lewis Spring & MFG Company
11.2019 - 03.2021
Customer Service Representative
Ameriken Inc.
07.2019 - 09.2019
Phone Operator
Superior
10.2017 - 12.2017
Home Child Care Provider
Self-Employed
01.2012 - 01.2015
Scale Clerk
Vnca Prairie Materials
01.2007 - 01.2010
Phone Operator
303 Taxi
01.2006 - 01.2007
Phone Operator
American Taxi Dispatch Inc.
01.2005 - 01.2006
High School Diploma -
Elk Grove High School
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