Roxana Perez
Addison
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced with overseeing warehouse operations, ensuring smooth and efficient processes. Utilizes leadership and organizational skills to manage teams and maintain high standards. Track record of implementing effective strategies to optimize inventory management and workflow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Pregis
11.2025 - Current
- Led cross-functional teams to optimize production workflows and enhance operational efficiency.
- Mentored junior staff on best practices and safety protocols to improve workplace performance.
- Coordinated daily operations, ensuring adherence to company policies and safety regulations.
- Monitored performance and safety practices of (25+) person warehouse staff.
- Oversaw daily operations and shipping and handling processes.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Maintain SAP inventory integrity and ensure finished goods are flagged correctly.
- Manage team rotations, breaks, and timecards for temporary workers.
- Collaborate with Production Supervisor and Operations to resolve issues quickly.
- Lead and direct Packers to ensure production goals and quality standards are met.
- Monitor jobs for accuracy and defects; initiate corrective actions and hold procedures when needed.
Quality Control
Pregis
09.2024 - 11.2025
- Recommended improvement measures to the production process to meet quality control standards.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Ensured that all products meet customer requirements prior to shipment.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Documented inspection results by completing reports and logs and summarizing and entering data into a quality database.
- Provided safety information to contractors, engineers, or test equipment operators.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Have been trained to be in a team lead position, involving myself having to manage groups of people and doing team lead duties. Trusted to run a shift by myself.
Packer
Pregis
07.2023 - 09.2024
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Labeled boxes, crates, and other containers accurately.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Arranged items on pallets according to size and weight.
- Verified labels for appropriate order numbers and item specifications.
- Notified team leader of product discrepancies and equipment malfunctions.
- Trained new employees regarding warehouse procedures and standards.
- Reported safety or workflow concerns to leadership for further investigation.
- Cleaned containers, supplies and work areas using cleaning solutions.
- Unpacked, verified and recorded incoming merchandise or material.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Trained in Quality Control and team management.
Sales Associate
JCrew Factory, Chicago Premium Outlets
11.2019 - 07.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers to determine wants or needs.
Education
General studied, some college
College of DuPage
Glen Ellyn, IL05.2020
Skills
- Production Line Monitoring
- Quality Assurance
- Product Organization
- Equipment Inspection
- Time management
- Inventory Management
- Safety skills
- SAP knowledge
- Team building skills
- Customer service
- Great communication
- Organization
- Quality Control
- Staff training
- People management
- Data collection and reporting
Languages
Spanish (Fluent)
Certification
First Aid Certified
Timeline
Team Leader
Pregis
11.2025 - Current
Quality Control
Pregis
09.2024 - 11.2025
Packer
Pregis
07.2023 - 09.2024
Sales Associate
JCrew Factory, Chicago Premium Outlets
11.2019 - 07.2023
General studied, some college
College of DuPage