Summary
Overview
Work History
Education
Skills
Software
Interests
Hobbies
Work Availability
Languages
Work Preference
Timeline
Hi, I’m

Rotem Zandany

Junior QA Tester
Moshav Yinon
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

A graduate of a software testing course, with military and work experience that combines organization, responsibility, and technical skills. During the course, I gained hands-on experience with tools such as Postman, SQL, and Jira, including writing test documentation. I am familiar with systems like SAP, CRM and Excel, and bring a strong service orientation from working with customers and meeting performance targets. I'm a fast learner, thorough, focused, and enjoy working in a team. In addition to the tech world, I also draw inspiration from sports and gaming – areas I’ve been active in for years, which help me develop strategic thinking. I'm eager to join a QA team and continue growing in a dynamic and challenging environment.

Overview

4
years of professional experience
3
Languages

Work History

IDF

Logistics Coordinator
11.2021 - 10.2023

Job overview

  • Served as the logistics coordinator of a combat battalion.
    Responsibilities included managing military equipment and uniforms using SAP, handling equipment releases and returns, maintaining records in Excel, and working closely with teams under time pressure.


Employment Services

Customer Service Call Center Representative
02.2024 - 03.2024

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.

Super Pharmacy and Grocery

Customer Service Representative
03.2024 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided daily customer service in a fast-paced environment.
    Tasks included handling client inquiries, giving professional and friendly service, performing stock-related operations, and achieving sales targets and performance goals.

Education

ICS
Ness Ziona, Israel

from QA
07-2025

Beer Tuvia Regional High School
Beer Tuvia

High School Diploma
04.2001

Skills

Customer service

Software

Microsoft Office

Postman

Jira

SAP

CRM

Interests

Football

Gaming

TV shows and movies

Sports in general

Hobbies

In my free time, I enjoy gaming and sports, especially football, which help me develop strategic thinking, real-time decision-making,  and teamwork. I’m also a fan of movies and TV series, and I have a keen interest in fragrances and good food. These varied interests keep me creative, attentive to detail, and balanced both personally and professionally.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Spanish
Intermediate (B1)
Hebrew
Bilingual or Proficient (C2)

Work Preference

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork from home optionCompany Culture

Timeline

Customer Service Representative

Super Pharmacy and Grocery
03.2024 - Current

Customer Service Call Center Representative

Employment Services
02.2024 - 03.2024

Logistics Coordinator

IDF
11.2021 - 10.2023

Beer Tuvia Regional High School

High School Diploma
04.2001

ICS

from QA
Rotem ZandanyJunior QA Tester