Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ross Smith

Duquoin

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I have a talent for proactively solving problems and keeping team members on task. I'm a motivated employee who learns quickly in fast-paced, high-volume environments. I will consistently adhere to safety standards and maintain open availability and flexibility to work various shifts.

Overview

10
10
years of professional experience

Work History

Labor Pull

Nascote Industries
10.2018 - Current
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Shift Manager

Sonic Drive In
08.2014 - 10.2018
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Line Worker

Gilster-Mary Lee
01.2016 - 06.2017
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assembled and installed products on production lines according to established guidelines.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Trained new employees on production line machinery for maximum output and safety.
  • Met production targets and tight deadlines by collaborating closely with team members.

Education

High School Diploma -

Goreville High School
Goreville, IL
05.2011

Skills

  • Assembly Line Supervision
  • Product Assembly
  • Quality Assurance Standards
  • Batch Production
  • Quality Inspections
  • Assembly Protocols
  • Verbal and Written Communication
  • Quality Standards
  • Payment Processing
  • Customer Service
  • Delegating Work
  • Handling Customer Complaints
  • Staff Training and Onboarding
  • Guest Satisfaction

Timeline

Labor Pull

Nascote Industries
10.2018 - Current

Line Worker

Gilster-Mary Lee
01.2016 - 06.2017

Shift Manager

Sonic Drive In
08.2014 - 10.2018

High School Diploma -

Goreville High School

Similar Profiles

CREATE PROFILE
Ross Smith