Ross Smith
Duquoin
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I have a talent for proactively solving problems and keeping team members on task. I'm a motivated employee who learns quickly in fast-paced, high-volume environments. I will consistently adhere to safety standards and maintain open availability and flexibility to work various shifts.
Overview
10
10
years of professional experience
Work History
Labor Pull
Nascote Industries
Nashville, IL
10.2018 - Current
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Inspected finished products for quality and adherence to customer specifications.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Shift Manager
Sonic Drive In
Du Quoin, IL
08.2014 - 10.2018
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Line Worker
Gilster-Mary Lee
Steeleville, IL
01.2016 - 06.2017
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Weighed and measured items to prevent waste and meet quality standards.
- Trained new employees on production line machinery for maximum output and safety.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
Goreville High School
Goreville, IL05.2011
Skills
- Assembly Line Supervision
- Product Assembly
- Quality Assurance Standards
- Batch Production
- Quality Inspections
- Assembly Protocols
- Verbal and Written Communication
- Quality Standards
- Payment Processing
- Customer Service
- Delegating Work
- Handling Customer Complaints
- Staff Training and Onboarding
- Guest Satisfaction
Timeline
Labor Pull
Nascote Industries
10.2018 - Current
Line Worker
Gilster-Mary Lee
01.2016 - 06.2017
Shift Manager
Sonic Drive In
08.2014 - 10.2018
High School Diploma -
Goreville High School