Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosio Herrera

McHenry

Summary

Front Office Supervisor with a strong focus on detail and a results-driven approach. Experienced in managing office operations and improving workflow efficiency. Proficient in team leadership, process optimization, and conflict resolution, leading to enhanced productivity and operational effectiveness. Dedicated to implementing policies that streamline procedures and support team development while ensuring compliance and accuracy.

Overview

25
25
years of professional experience

Work History

Front Office Supervisor

Northwest Oncology & Hematology
Barrington
04.2025 - Current
  • Supervised front office operations at a leading oncology and hematology practice.
  • Managed patient scheduling and appointment coordination for optimal efficiency.
  • Handled patient inquiries and resolved issues with professionalism and empathy.
  • Collaborated with medical staff to ensure seamless patient flow and communication.
  • Supervised front office staff, including training new employees.

Medical Receptionist

Northwest Oncology & Hematology
Barrington
06.2021 - Current
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Insurance Verification Specialist

Midwest Advanced Radiology Center
Des Plaines
01.2018 - 05.2021
  • Perform insurance verification
  • Responsibilities include but are not limited to phone contact with managed care companies, communicate with the insurance company's authorization department regarding any CPT code discrepancies (as RH2 assigned), and contact the patient before the appointment if there are any insurance/authorization issues
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.

Medical Office Receptionist

Midwest Advanced Radiology Center
Des Plaines
09.2012 - 05.2021
  • Providing effective administrative support and fulfilling office duties, including but not limited to copying, faxing, answering phones or taking messages
  • Collecting and entering data of new patients in the computerized database, including complete and accurate demographic as well as their financial or insurance-related information
  • Scanning patients' documentation and communicating information regarding appointments and follow-ups
  • Contributing to the overall positive work environment by treating peers, superiors, medical personnel and patients with fairness, professionalism, and courtesy

Medical Office Receptionist

Golf Diagnostic Imaging Center
Des Plaines
11.2000 - 09.2012
  • Greeted and welcomed patients and other visitors in a very polite and professional manner as well as provide necessary instructions and direction
  • Scheduled, rescheduled, or canceled patient's appointments both in-person and via telephone
  • Assisted patients in completing medical forms
  • Organized patient's records and maintained accuracy and strict confidentiality of their personal and financial information
  • Daily cash management
  • Dealt with bilingual and multicultural patients and their families

Education

Psychology

University of Illinois
Chicago, IL
06.1999

High School Diploma -

Edwin
Chicago, IL
01.1998

Skills

  • Bilingual Communication
  • Customer Service
  • Attention to Detail
  • Data Entry & Review
  • Medical Records Management
  • Data Security & HIPAA Compliance
  • Medical Terminology
  • Front Office Operations
  • Appointment Coordinator
  • Staff Training
  • Team Leadership

Languages

Spanish
Native/ Bilingual

Timeline

Front Office Supervisor

Northwest Oncology & Hematology
04.2025 - Current

Medical Receptionist

Northwest Oncology & Hematology
06.2021 - Current

Insurance Verification Specialist

Midwest Advanced Radiology Center
01.2018 - 05.2021

Medical Office Receptionist

Midwest Advanced Radiology Center
09.2012 - 05.2021

Medical Office Receptionist

Golf Diagnostic Imaging Center
11.2000 - 09.2012

Psychology

University of Illinois

High School Diploma -

Edwin

Similar Profiles

CREATE PROFILE
Rosio Herrera