Rosiland Harris
ROCKFORD
Summary
Results-driven Human Resources leader with extensive experience in employee relations, investigations, and HR service delivery. Led HR teams to collaborate with operational leadership across multiple states, enhancing employee relations and accommodation programs. Skilled in fostering strong business partnerships and developing talent to achieve operational and compliance goals.
Overview
30
30
years of professional experience
Work History
HR GEO Services Supervisor
UPS
09.2020 - Current
- Provide strategic HR support across Wisconsin, Minnesota, and North Dakota, partnering with operational leadership to resolve employee relations concerns, escalations, accommodations, and policy matters.
- Led and mentored HR team members to enhance their skills and performance.
- Acted as manager in the absence of leadership to ensure continuity of operations.
- Managed 65 EPIM cases in 2025 and 53 cases in 2026 YTD while maintaining high quality and compliance standards.
- Achieved the highest applicant accommodation closure volume within my the GEO team during the first half of 2026, averaging less than one day to resolution.
- Managed 65 EPIM cases in 2025 and 53 cases in 2026 YTD, ensuring adherence to quality and compliance standards.
- Lead and mentor approximately six HR team members.
- Serve as acting manager during leadership absences.
- Mentor employees pursuing career advancement opportunities and serve as a recognized subject matter expert in Survivor Benefits.
Human Resources Supervisor
UPS
09.2017 - 08.2020
- Directed HR support for large employee population, managing employee relations, accommodations, investigations, staffing initiatives, and policy administration to foster a positive workplace culture.
- Partnered with operational leadership to resolve workplace concerns, enhance employee engagement, and ensure compliance with company policies, contributing to a cohesive work environment.
- Advised leaders on performance management, corrective action, conflict resolution, and workplace conduct matters.
- Supported workforce planning and staffing strategies, aligning talent acquisition with operational demands to optimize workforce effectiveness.
Operations Supervisor
UPS
08.1996 - 08.2017
- Led teams of up to 70 employees during peak operations while maintaining productivity, safety, and service standards.
- Directed workforce planning and staffing strategies for air hub operations supporting over 1,200 employees.
- Developed staffing plans addressing fluctuating business demands and peak-season operational requirements.
- Utilized operational metrics and forecasting to optimize resource allocation and enhance performance.
- Partnered with senior operational leadership to implement business initiatives supporting operational effectiveness.
Education
Bachelor of Science - Gerontology
Thomas Edison State University
Trenton, NJ12-2013
Skills
- HR Investigations
- Employee Relations
- HR Service Delivery
- Workforce Planning
- ADA Accommodations
- ADA compliance
- Conflict Resolution
- Stakeholder engagement
- Policy Compliance
- Talent Development
- People Leadership
- Regional HR Operations
- HR Analytics
- Stakeholder Partnerships
Accomplishments
- Regional HR support across four states during GEO tenure.
- Direct leadership and development of HR professionals.
- 100% SLA compliance with zero ServiceNow breaches in 2026.
- Highest applicant accommodation closure volume within my GEO team during first-half 2026.
- Consistently exceeded investigation closure expectations.
- Recognized mentor and subject matter expert supporting HR capability development.
Timeline
HR GEO Services Supervisor
UPS
09.2020 - Current
Human Resources Supervisor
UPS
09.2017 - 08.2020
Operations Supervisor
UPS
08.1996 - 08.2017
Bachelor of Science - Gerontology
Thomas Edison State University