ROSHONDA MOORE
Country Club Hills
Summary
Regional support professional with robust background in managing and optimizing service operations across multiple regions. Known for fostering collaborative environment and consistently achieving impactful results. Reliable team player with ability to adapt to changing needs, leveraging skills in client relations and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Support Specialist
Anywhere Realty
09.2024 - Current
- Drove customer satisfaction by maintaining open lines of communication throughout the support process, ensuring clients were well-informed and their concerns addressed promptly.
- Improved Agent satisfaction rates with timely resolution of complex technical problems in a fast-paced environment.
- Maintained detailed records of all Agent interactions, ensuring accurate documentation for future reference and analysis.
- Assisted Agents with software installations, upgrades, and migrations while minimizing disruption to their daily operations.
- Established credibility as a trusted advisor among Agents through consistent display of technical expertise, professionalism, and commitment to excellence.
- Mentored team members, providing guidance on technical issues as well as professional development opportunities.
- Spearheaded initiatives aimed at improving internal knowledge sharing and collaboration, fostering a culture of continuous learning and growth.
- Managed high-stress situations effectively, maintaining composure under pressure while working towards swift resolutions for Agent'' concerns.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Property Manager
Oak Rentals Management
01.2022 - 01.2024
- Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Cruise Specialist
Norwegian Cruise Line
01.2022 - 01.2022
- Acquires in depth industry and company knowledge in order to explain cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities to its customers.
Property Manager & Leasing Agent
Paper Street Realty
01.2018 - 01.2020
- Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.
Office Manager
Pangea Realty
01.2017 - 01.2018
- Assist with lease signing and lease coordination; Greet prospective new tenants and existing tenants; Order supplies and ensure office is in good working order; Collect payments from tenants; Update marketing materials on site and direct prospects to our leasing center; Handle complaints and tenant issues in absence of property manager.
Chiropractic Technician
Chiro One
01.2015 - 01.2017
- Perform Exams
- Teach and Monitor therapies.
- Front desk Duties (entering charges, taking payments, making appointments, faxing, etc.
Certified Nursing Assistant/ Home Health Aide
North Shore Healthcare
01.2014 - 01.2017
- Feed, bathe and dress patients
- Answer calls for help and observe changes in a patient's condition or behavior
- Take And Record Patients Vitals
Clinical Interaction Specialist
RSA Medical
01.2014 - 01.2015
- Complete Medical History
- Explain Insurance Benefits, Make Annual Physical Dr. Appointments
Certified Nursing Assistant
South Suburban Rehabilitation Center
01.2012 - 01.2012
- Take patient vital signs.
- Feed, bathe and dress patients.
- Answer calls for help and observe changes in a patient's condition or behavior.
Administrative Assistant
House of Love Deliverance Center
01.2010 - 01.2012
- Keep accurate membership records.
- Screening and routing all incoming calls, faxes and emails.
- Organization and Maintenance of church calendar (and pastor/director/manager calendar).
Bus Operator
Chicago Transit Authority
01.2008 - 01.2010
- Prepare daily trip sheet and bus for service.
- Operates lift to board and discharge disabled passengers.
- Operate a bus over an established route adhering to predetermined schedule in a safe and courteous way.
Veterinarian Assistant
Riverdale Animal Hospital
01.2008 - 01.2008
- Basic animal care and grooming
- Perform basic laboratory test (fecal, ear swabs and blood profiles) and record results.
- Perform clerical duties (answer phones, schedule appointments, take client history, process payments, etc.)
Program Assistant
New Hope Center
01.2004 - 01.2005
- Prepared meals.
- Escorted clients to activities within the community.
- Provide support & training with activities of daily living
Education
BS - Human Resource Management
Capella University
12.2022
High School Diploma - undefined
Neal F. Simeon
05.1998
Skills
- Extensive experience with Microsoft Office
- Platinum (1 year)
- Experienced in Outlook functionalities
- Yardi (1 year)
- Google Suites (2 years)
- Filing
- Receptionist
- Management
- Effective prioritization skills
- Customer service expertise
- Proficient in scheduling and prioritization
- Accounting (2 years)
- Compassionate support provider
- Administrative support expertise
- Excel
- Real estate management
- Microsoft PowerPoint
- Property rental administration
- Vital Signs
- Patient Care
- Meal Preparation
- Patient documentation management
- Animal Care
- EMR Systems
- Payroll (Less than 1 year)
- Medical office experience
- HIPAA
- Medical terminology
- Fair Housing Regulations
- Phone etiquette
- Clerical Experience
- Windows (5 years)
- Extensive experience in document evaluation
- DocuSign (4 years)
- Document management (6 years)
- Medical scheduling
- Medical collection
- Documentation review
- Remote support
- Compliance management
Certification
- Licensed Life Insurance Producer - 03/2025
Timeline
Regional Support Specialist
Anywhere Realty
09.2024 - Current
Property Manager
Oak Rentals Management
01.2022 - 01.2024
Cruise Specialist
Norwegian Cruise Line
01.2022 - 01.2022
Property Manager & Leasing Agent
Paper Street Realty
01.2018 - 01.2020
Office Manager
Pangea Realty
01.2017 - 01.2018
Chiropractic Technician
Chiro One
01.2015 - 01.2017
Certified Nursing Assistant/ Home Health Aide
North Shore Healthcare
01.2014 - 01.2017
Clinical Interaction Specialist
RSA Medical
01.2014 - 01.2015
Certified Nursing Assistant
South Suburban Rehabilitation Center
01.2012 - 01.2012
Administrative Assistant
House of Love Deliverance Center
01.2010 - 01.2012
Bus Operator
Chicago Transit Authority
01.2008 - 01.2010
Veterinarian Assistant
Riverdale Animal Hospital
01.2008 - 01.2008
Program Assistant
New Hope Center
01.2004 - 01.2005
High School Diploma - undefined
Neal F. Simeon
BS - Human Resource Management
Capella University
Similar Profiles
Dakota MalmroseDakota Malmrose
Transaction Processor at Anywhere RealtyTransaction Processor at Anywhere Realty
MICHAEL KEENANMICHAEL KEENAN
Real Estate Agent at Innovation Realty / Waybridge Realty / Solid Rock RealtyReal Estate Agent at Innovation Realty / Waybridge Realty / Solid Rock Realty
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
AMIYA WILEYAMIYA WILEY
Recreation Supervisor at Hazel Crest Park DistrictRecreation Supervisor at Hazel Crest Park District
LESTER TRIPLETT JR.LESTER TRIPLETT JR.
Manager at Smokey Bear CigarsManager at Smokey Bear Cigars