Roshaynae Hammond
Palos Hills
Summary
Dynamic Program Manager with extensive experience at the State of Illinois, excelling in contract oversight and budget management. Proven track record in crisis intervention and community outreach, fostering partnerships to enhance service delivery. Adept at data analysis and performance evaluation, driving impactful outcomes in public service programs.
Overview
7
7
years of professional experience
Work History
Program Manager-Public Service Administrator
State of Illinois-Department of Human Services
Chicago
12.2023 - Current
- Provide program management, oversight, and monitoring of contracts.
• Manages grant program contracts based on the Grant Accountability and Transparency Act (GATA) requirements.
• Reviews and approves monthly invoices, Periodic Financial Reports (PFRs), Periodic Performance Reports (PPRs), Performance Report Template by Programs (PRTPs), and other related reports.
• Reviews and approves invoices to determine if spent amounts are within budget and conducts cost comparisons to determine if the contracts are under- or over-utilized.
• Evaluates quarterly reports to determine if the contract deliverables are being met. - Prepares decision memorandums on provider budgets, program revisions, and adjustments, including new exhibits.
Travels in performance of duties to conduct on-site monitoring visits to grantees.
• Makes crisis response, suicide prevention, and mental health recovery and wellness program recommendations for improvements during the onsite visits.
• Provides written documentation of the on-site visits.
• Convenes meetings with grantees and other entities to provide technical assistance and to promote learning collaboration. - Provides guidance to providers regarding Rule 132 (Comprehensive Community Mental Health Centers).
• Informs providers of the Notice of Funding Opportunity (NOFO).
• Provides feedback and assistance on the drafting of the budget and exhibits, which include scope of services, performance measures, and performance standard submissions.
• Recommends the approval, disapproval, and/or cancellation of provider grants.
• Provides information to providers seeking other sustainable funding when contracts end, or option-year funds become unavailable.
• Participates in merit-based reviews of applications submitted for NOFOs. - Serves as a full-line supervisor.
- Serves as a liaison and advocate between the provider and other related Department of Human Services (DHS) bureaus.
- Consults with the provider and other DMH Bureaus regarding utilization, referrals, and discharges from programs.
- Provides leads to providers in finding resources for special populations or problematic placements.
- Assists with hardship requests and tracks the service capacity, financial status, and financial health of providers.
Director of Housing
New Moms
Chicago
10.2021 - 10.2023
- Provides leadership and oversight on five publicly funded contracts (Department of Family Supportive Services, Illinois Department of Human Services - Homeless Youth & Permanent Supportive Housing, HUD, and Oak Park Community Mental Health Board) for all aspects of service delivery for the families in 58 units of housing through 'best practice' standards for youth and adult-led families that center work in a housing-first approach grounded in a Family-Centered approach.
- Accountable for hiring, training, and supervising a diverse team. Responsible for the orientation and oversight of volunteers and interns involved in programming.
- Serves as an active member of the executive leadership team, facilitates staff meetings, and provides professional development opportunities to the team.
- Oversees the implementation and tracks progress on programmatic plans, quality assurance activities, required reporting, and program outcomes.
- Accountable for all internal and external data management training, data entry, and compliance, to ensure staff compliance with agency and funder database requirements.
- Develops formal and informal relationships with community service providers to enhance and expand program capacity, and supports permanent housing at program exit, including sitting on external housing advocacy and Continuum of Care meetings as appropriate.
- Participates in the department's budget preparation and reviews, and is responsible for budget implementation and adherence. Demonstrate fiscal responsibility in the use of a company credit card.
Manager Of Community Supports
Access Living
Chicago
04.2018 - 10.2021
- General management over seven programs includes, but is not limited to, the Mayor's Office for People with Disabilities, HUD counseling, the Department of Human Services, and the Department of Aging.
- Provide leadership, guidance, and oversight to a team of up to nine full-time employees, ensure grant deliverables are met through city and federally funded homeless programs, communicate regularly with directly supervised staff and the executive vice president, implement proactive case management methods, and assure synergy in advocacy and direct service work in the area of increasing community independence for people with disabilities.
- Provide quarterly progress reports, be responsible for the development of annual key results areas and outcomes of the program team, and monitor progress, identify patterns of discrimination or common barriers that consumers with disabilities experience.
- Assist in supporting fundraising and development activities, promote and coordinate the use of volunteers and interns to assist in accomplishing team goals and objectives, promote retention, and mentor staff development.
- Promote inclusion, and promote linkage agreements and collaborations with other agencies providing long-term care; be responsible for assisting in the preparation of the team budget; and monitor spending to ensure costs are within budgets.
Education
Master of Arts - Organizational Leadership-Non-Profit Management
Lewis University
Romeoville, IL05-2008
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2002
Skills
- Program management
- Contract oversight
- Budget management
- Data analysis
- Grant writing
- Performance evaluation
- Crisis intervention
- Community outreach
- Problem-solving
- Decision-making
- Program leadership
- Interpersonal skills
- Good judgment
- Partnerships and resource mobilization
Timeline
Program Manager-Public Service Administrator
State of Illinois-Department of Human Services
12.2023 - Current
Director of Housing
New Moms
10.2021 - 10.2023
Manager Of Community Supports
Access Living
04.2018 - 10.2021
Master of Arts - Organizational Leadership-Non-Profit Management
Lewis University
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
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