Rosemarie Nambo
Chicago Ridge
Summary
Referral Coordinator with proven expertise at Access Hawthorne Family Health Center, excelling in pre-authorizations and patient scheduling. Bilingual and committed to enhancing patient satisfaction through efficient management of referrals and insurance verification, resulting in reduced wait times and improved care coordination. Strong attention to detail and exceptional customer service skills.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Access Hawthorne Family Health Center
11.2022 - 05.2025
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Referral Coordinator
Erie Clinic
01.2022 - 11.2022
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
Education
Bogan High School
Chicago, ILSkills
- Pre-authorizations
- Insurance verification
- Patient scheduling
- Epic Healthcare Database
- Customer Service
- Bilingual
Timeline
Referral Coordinator
Access Hawthorne Family Health Center
11.2022 - 05.2025
Referral Coordinator
Erie Clinic
01.2022 - 11.2022
Bogan High School
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