Rosemaree Robles

* Improved client operational performance and service delivery across a high-volume, multi-location fleet program by leading cross-functional initiatives involving maintenance, fuel, registration, titling, vendor management, and compliance operations.

• Developed standardized reporting, documentation, and escalation workflows to enhance stakeholder visibility and execution efficiency, improving accountability, risk management, and program health tracking across multiple workstreams.

• Supported strategic business objectives by translating client priorities into actionable project plans, coordinating timelines, deliverables, dependencies, and stakeholder communications across internal and external teams.

• Proactively identified risks and tracked dependencies to reduce operational friction and accelerate issue resolution through cross-functional collaboration among clients, vendors, drivers, and operational teams.

• Improved decision-making and business outcomes by analyzing fleet performance data, fuel utilization trends, audit findings, and operational metrics to provide actionable recommendations to stakeholders.

• Strengthened governance and compliance initiatives by managing audit documentation, validating operational data, and ensuring adherence to state, federal, and client-specific requirements.

• Served as primary escalation point to resolve complex operational issues, enhancing client satisfaction and retention while influencing cross-functional teams to drive execution against business goals.

• Supported portfolio-level operational initiatives by balancing competing priorities, communicating tradeoffs, and aligning resources to ensure successful delivery of high-impact client programs.

• Leveraged AI-enabled tools including ChatGPT, Claude, and Gemini to streamline documentation, stakeholder communications, meeting summaries, process standardization, and knowledge management workflows, reducing manual administrative effort and improving execution speed. Manage end-to-end fleet operations for a high-profile, multi-location client (LKQ), ensuring alignment with service level expectations and operational goals

• Serve as the primary client contact, providing proactive communication, issue resolution, and strategic support to optimize fleet performance
• Coordinate cross-functional operations across fuel, maintenance, registration, titling, and vendor services to support the vehicle lifecycle.
• Lead high-priority client requests and reporting deliverables, partnering with internal teams to meet deadlines and maintain service excellence
• Build strong vendor and internal partnerships to resolve complex issues and uphold performance standards
• Ensure compliance with state and federal requirements, including registration, titling, and fleet program adherence
• Drive high client satisfaction and retention through consistent execution, responsiveness, and trusted relationship management

* Achieved 100% client retention across a diverse portfolio by building trusted executive-level relationships, proactively addressing business challenges, and delivering measurable operational improvements.

• Improved cross-functional alignment and project execution by facilitating recurring action-register meetings, managing stakeholder communications, and driving accountability for key deliverables and strategic initiatives.

• Increased operational efficiency by identifying process gaps, implementing scalable workflow improvements, and standardizing communication practices across client-facing teams.

• Enhanced program execution and issue resolution by evaluating risks, dependencies, and operational constraints, enabling stakeholders to make informed business decisions.

• Supported strategic planning and roadmap execution by partnering with Fleet Consulting and Client Services leadership to prioritize initiatives, allocate resources, and manage competing business objectives.

• Improved service performance by developing structured escalation processes and change management practices that reduced delays and increased stakeholder confidence.

• Contributed to continuous improvement initiatives by documenting processes, creating knowledge-sharing resources, and identifying opportunities for workflow automation and operational scale.

*Generated over $1.2M in revenue by developing and executing strategic sales and account management plans aligned with client objectives and organizational growth targets.

• Increased customer engagement and business development opportunities by coordinating multi-stakeholder event programs, managing project timelines, and ensuring successful execution of complex client initiatives.

• Improved operational effectiveness by managing proposals, pricing strategies, contract administration, invoicing processes, and stakeholder communications across multiple concurrent projects.

• Expanded client relationships and revenue opportunities by identifying business needs, providing strategic recommendations, and delivering customized solutions aligned with customer goals.

• Manage 3 separate labor budgets while creatively generating revenue sources, building relationships with the community, offering private swim lessons, and implementing safety protocols, attracting additional members and students, and exceeding revenue goals set by the organization
• Built a successful swim program, consistently exceeding every goal, and expertly organizing all aspects of the program, including audits, scheduling, and administrative paperwork, providing a quality, efficient program for all members
• Oversee safety programs, including monthly Code 100 drills, and certifying all team members, ensuring the organization and staff met all regulated safety compliance
• Developed a lap lane schedule, coordinating schedules for lap swimmers, programming, and contracts, providing the space and times for all 3 to use the facility concurrently
• Lead 50 seasonal and 15+ year-round staff members, training, assessing performance, and providing feedback for all staff, producing a highly trained, highly qualified team
• Established a relationship with the NASA Swim Club, facilitating corporate memberships, generating 200 new members, and driving revenue
• Cross-train all staff members, creating a versatile staff able to work in any department, increasing efficiency, flexibility, and motivation

• Completed entire Manager in Training program within 2 months, subsequently named manager of the Diamond level Life Time Athletic in Northbrook
• Worked the front line including guarding, training staff, and teaching lessons, ensuring cohesive operations from a program management perspective while driving productivity
• Transformed the club from being behind to exceeding goals, hitting revenue budgets within 2 months

• Managed 30 full-time, part-time, and seasonal aquatics professionals, hiring, training, and supervising, creating a highly trained staff, providing quality service to all members
• Oversaw Crisis Management, training, and updating staff on Emergency Action Plan, CPR, AED, and first aid, creating the safest environment possible for staff and members
• Maintained compliance with JCC, American Red Cross, DCFS, LKSA, and American Camping Association standards, ensuring a safe and secure environment for staff and members.
• Developed a comprehensive 8-week program for 120 summer camp participants, while managing a year-round, learn-to-swim program for 400 children, providing exceptional programs for young people
• Established strategic partnerships with schools, park districts, parent groups, and organizations, expanding program offerings to meet community needs and enhance revenue generation.
• Processed monthly billing charges, applied financial assistance and discounts across 4 locations, ensuring accurate and timely financial management.