ROSE M. CONFORTI
Lombard
Summary
Healthcare administration professional specializing in insurance authorizations and patient coordination within orthopedic settings. Expertise in managing high-volume clinic operations, ensuring workflow efficiency, and training staff to enhance patient care, supported by extensive experience in business management and team leadership.
Overview
34
34
years of professional experience
Work History
Administrative Medical Assistant
Illinois Bone & Joint Institute
07.2025 - Current
- Manage insurance authorizations, pre-determinations, and appeals for orthopedic procedures.
- Coordinate Workmen's Compensation cases and required documentation.
- Schedule physician appointments and outpatient procedures efficiently.
- Maintain HIPAA compliance and accurate patient records.
Self-Employed Business Owner / Salon Owner
01.1992 - Current
- Owned and operated successful business for 25+ years.
- Managed budgeting, P&L statements, and marketing strategies to drive revenue growth.
- Supervised and mentored team of 8-15 employees, fostering skill development and enhancing service quality.
- Developed strong client retention through exceptional service and proactive leadership.
Patient Care Coordinator / Clinic Lead
Ortho Sport and Spine Physicians
01.2022 - 12.2024
- Coordinated 50+ daily patient interactions, ensuring efficient scheduling, accurate intake, and effective follow-up.
- Processed insurance verification and ensured demographic and financial data accuracy.
- Supported multi-provider scheduling and clinic workflow organization.
- Maintained high patient satisfaction in a fast-paced orthopedic environment.
- Trained and mentored new staff, enhancing team capabilities and patient care.
- Supported operational continuity during clinic transition, facilitating smooth service delivery.
Education
High School - Pre-Business Studies
Montini High School
Lombard, ILSkills
- Insurance Authorizations & Pre-Certifications
- Workers' Compensation Coordination
- Orthopedic Procedure Scheduling
- Epic EMR & Documentation
- HIPAA Compliance
- High-Volume Patient Communication
- Clinic Workflow Optimization
- Team Leadership & Staff Training
Timeline
Administrative Medical Assistant
Illinois Bone & Joint Institute
07.2025 - Current
Patient Care Coordinator / Clinic Lead
Ortho Sport and Spine Physicians
01.2022 - 12.2024
Self-Employed Business Owner / Salon Owner
01.1992 - Current
High School - Pre-Business Studies
Montini High School