Rose Koeller
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
01.2023 - Current
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Trainer /Customer Service Desk Associate
Woodman's Food Market
08.2019 - 01.2023
- Offered diverse clerical support to team members, managed correspondence, and answered telephone calls.
- Trained new employees by providing knowledge of specific store tasks, policies, and goals.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash-handling.
Door Greeter/ Retail Cashier
Walmart
12.2018 - 08.2019
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Supported sales and service desk with returns processing and merchandise.
Cashier
Island Foods
02.2018 - 12.2018
- Accepted cash and credit card payments, issued receipts, and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Built relationships with customers to encourage repeat business.
Education
Associates In Applied Science - Radiology
College of Lake County
Grayslake, ILAssociate of Applied Science - Business Administration
William Rainey Harper College
Palatine, IL2024
High School Diploma -
Dundee-Crown High School
Carpentersville2020
Skills
- Customer Service
- Problem-solving
- Interpersonal
- Empathy
- Computer Proficiency
- Attention to detail
- Quick learning
Timeline
Customer Service Representative
Fifth Third Bank
01.2023 - Current
Cashier Trainer /Customer Service Desk Associate
Woodman's Food Market
08.2019 - 01.2023
Door Greeter/ Retail Cashier
Walmart
12.2018 - 08.2019
Cashier
Island Foods
02.2018 - 12.2018
Associates In Applied Science - Radiology
College of Lake County
Associate of Applied Science - Business Administration
William Rainey Harper College
High School Diploma -
Dundee-Crown High School
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