Summary
Overview
Work History
Education
Skills
HR & Administrative Experience
Certification
Timeline
Generic

Rosario Perez

Hickory Hills

Summary

Dynamic human resources and administrative professional with over six years of management experience and a recent Bachelor’s degree in Business Administration from Aurora University. Expertise in rapidly mastering new technologies and applying academic knowledge to real-world situations, supported by comprehensive coursework. Bilingual in English and Spanish, with a strong capacity for producing accurate reports, maintaining confidentiality, and effectively supporting high-volume office operations. Committed to fostering a collaborative work environment and driving organizational success through strategic HR initiatives.

Overview

11
11
years of professional experience
1
1
Certification
2
2
Languages

Work History

General Manager

El Vallarta Sports Bar & Grill
01.2023 - 11.2025
  • Managed daily operations and ensured maintenance of the restaurant was meeting all health and safety standards
  • Coordinated weekly schedules for a team of 20 staff members across two departments
  • Conducted hiring interviews, onboarding paperwork, and continuous staff training for 20 employees
  • Processed payroll and managed time-off requests, while maintaining clear communication with team to ensure coverage
  • Organized Excel sheets with vendor coordination, inventory management, and supply ordering.
  • Developed marketing and promotional campaigns that increased revenue by 30%
  • Conducted monthly meetings to improve revenue, customer satisfaction and employee concerns

Dental Assistant / Front Desk

Irving Park Family Dental
01.2019 - 01.2023
  • Trained clinical employees for dental procedures
  • Scanned patients with ITERO 5D and 3SHAPE TRIOS for Invisalign, crown preps and nightguards
  • Created and translated treatment plans in Spanish to ensure patient understanding.
  • Assisted in clinical procedures and prepared rooms for treatment needs.

Lead Dental Assistant / Front Desk

MG Dentistry
01.2015 - 01.2019
  • Managed billing operations, ensuring accurate charge entry and timely submission of insurance claims
  • Handled ordering, inventory control, and maintained Excel spreadsheets for supplies and expenses.
  • Managed Outlook email correspondence and responded to inquiries
  • Processed invoices and accounts payable paperwork
  • Coordinated with vendors regarding ordering, supply management and timely deliveries
  • Trained new administrative staff on scheduling with EagleSoft software and patient intake protocols
  • Conducted monthly meetings to track spending, patient treatment, and monthly goal expectations
  • Facilitated conversations between Spanish speaking patients and medical providers to ensure clear communication regarding pending treatment
  • Consistently exceeded daily production of 10,000 target and improved workflow efficiency.

Education

Bachelor of Arts - Business Administration

Aurora University
Aurora, IL
01.2024

Associate of Science - undefined

Morton College
Cicero, IL
01.2022

High School - undefined

Morton East High School
01.2009

Skills

Operations management

Customer relationship management

Team leadership

Project management

Staff supervision

Team building

Performance improvement

Leadership and team building

Schedule management

Relationship building

Advertising and marketing

Staff training and development

Business administration

HR & Administrative Experience

  • Recruitment: interviewing, hiring, onboarding, and training employees.
  • Processed payroll, managed staff scheduling, and maintained accurate employee time records.
  • Oversaw confidential personnel files, Form I-9, Form W-4, HR documentation, and compliance forms.
  • Created Excel reports, performance metrics, and weekly administrative summaries.
  • Ensured workplace compliance with Illinois labor regulations, OSHA safety standards, and clinic/restaurant policies.
  • Coordinated and communicated with vendors, patients, and management teams.
  • Provided bilingual communication (English/Spanish) to support staff and clients.
  • Handled employee concerns, workplace issues, and customer escalations professionally.

Certification

Illinois Basset Certification, El Vallarta

Timeline

Illinois Basset Certification, El Vallarta

03-2025

General Manager

El Vallarta Sports Bar & Grill
01.2023 - 11.2025

Dental Assistant / Front Desk

Irving Park Family Dental
01.2019 - 01.2023

Lead Dental Assistant / Front Desk

MG Dentistry
01.2015 - 01.2019

Associate of Science - undefined

Morton College

High School - undefined

Morton East High School

Bachelor of Arts - Business Administration

Aurora University
Rosario Perez