Rosalynn Lopez
Chicago
Summary
Over three years of experience in community facing service coordination roles, supporting access to healthcare, public benefits, and essential services. Demonstrated ability to identify barriers, conduct outreach, and coordinate across multiple partners to ensure equitable service delivery. Experienced in working with diverse and Spanish speaking populations and navigating complex administrative systems. Strong interest in applying these skills within public-sector and community focused planning environments.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Family Dental Care
12.2022 - Current
- Coordinated and managed daily schedules for multiple hygienists and providers, optimizing appointment flow, continuity of care and service delivery
- Served as a trusted point of contact for patients expressing hesitations or concerns, using active listening and problem-solving skills
- Assisted patients in navigating healthcare costs by developing individualized financial arrangements and payment solutions
- Educated Medicare eligible patients on supplemental dental coverage options and coordinated enrollments with licensed Medicare agents
- Conducted ongoing outreach through phone calls, emails, letters, and text messages to reengage patients in ongoing or preventative care
Assistant Store Manager
La Cienega Super Foods Inc.
06.2016 - 12.2022
- Managed daily store operations and staff in a community-facing environment
- Resolved customer concerns with an emphasis on fairness, clarity, and access to services
- Demonstrated strong leadership abilities by training and onboarding all new employees.
- Provided bilingual (Spanish/English) assistance for international money transfer services supporting immigrant communities
Education
Bachelor of Arts - Urban Planning
University of Illinois At Chicago
Chicago, IL05-2021
Skills
- Community Engagement and Public Outreach
- Needs Assessment and Problem Identification
- Access to public services and benefits solutions
- Stakeholder and Interagency Coordination
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Family Dental Care
12.2022 - Current
Assistant Store Manager
La Cienega Super Foods Inc.
06.2016 - 12.2022
Bachelor of Arts - Urban Planning
University of Illinois At Chicago