Rosalva Valenciano
Verona
Summary
Dedicated professional with over 20 years of experience in team leadership and operational management. Proven strengths in inventory coordination, time management, and enhancing customer service experiences.
Overview
30
30
years of professional experience
Work History
Cake Decorator/Supervisor/HR Assistant
Walmart
Morris
06.1998 - Current
- Coordinated with team members to enhance time management skills, ensuring timely completion of daily orders
- Assisted team members in organizing tasks after promotion to leadership role
- Customize and review inventory reports with Senior Management on a monthly basis.
Frontend Manager/Bookkeeper
El Jefe Restaurant
Morris
04.2016 - 08.2022
- Oversaw daily operations to ensure smooth restaurant functioning.
- Managed staff schedules and assigned tasks effectively.
- Developed training programs for new employees and ongoing staff development.
- Coordinated inventory management and ordering processes for supplies.
- Implemented customer service strategies to enhance guest experiences.
- Monitored health and safety compliance throughout the restaurant.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Lead/Supervisor/Department Manager
Walmart
Morris
06.2006 - 07.2017
- Directed daily operations, ensuring strict adherence to company policies.
- Coordinated inventory management and restocking processes, enhancing stock availability and reducing downtime.
- Trained new associates on operational procedures and customer service standards.
- Monitored team performance, providing constructive feedback to foster skill development and improve service quality.
- Coordinated inventory management and restocking processes to optimize efficiency.
- Resolved escalated customer complaints or queries, ensuring timely resolutions and maintaining customer satisfaction.
- Enforced safety protocols to maintain a secure working environment for all employees.
Frontend Manager
Walmart
Morris
10.1998 - 01.2006
- Managed front-end operations to enhance customer service experience.
- Oversaw daily cash register functions and inventory management processes.
- Trained staff on cash handling and customer interaction protocols.
Legal Secretary/Paralegal
Black and Black Law Office
Morris
06.1996 - 03.1998
- Drafted legal documents, including pleadings, motions, and correspondence for cases.
- Managed attorney schedules and coordinated appointments with clients and court officials.
- Communicated with clients to gather information and provide case updates regularly.
- Coordinated billing processes by tracking time entries and preparing invoices for clients.
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
Lafayette, IN07-2024
Associate of Applied Science - Business Administration Major in Paralegal
Robert Morris College
Orland Park, IL05-1996
Skills
- Inventory management
- Deadline coordination
- Time management
- Team leadership
- Process improvement
- Report generation
- Compliance monitoring
- Record management
- Data entry
- Administrative operations
- Operational oversight
- Staff training
Timeline
Frontend Manager/Bookkeeper
El Jefe Restaurant
04.2016 - 08.2022
Team Lead/Supervisor/Department Manager
Walmart
06.2006 - 07.2017
Frontend Manager
Walmart
10.1998 - 01.2006
Cake Decorator/Supervisor/HR Assistant
Walmart
06.1998 - Current
Legal Secretary/Paralegal
Black and Black Law Office
06.1996 - 03.1998
Bachelor of Science - Healthcare Administration
Purdue Global University
Associate of Applied Science - Business Administration Major in Paralegal
Robert Morris College