Overview
Work History
Education
Skills
Awards
Timeline
Generic

Rosalinda Candiotti

Chicago,IL

Overview

10
10
years of professional experience

Work History

Intact Case Manager

Association House Of Chicago
10.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Providing written and verbal testimonies in court.

Account Executive

Grubhub Holdings Co.
05.2021 - 10.2023
  • Developed and implemented customer sales strategies necessary for efficient sales
  • Developed and maintained working relationships with customers and increased clientele
  • Worked in line with company policies and procedures when carrying out sales operations
  • Maintaining high levels of product and customer knowledge and participating in training programs as appropriate
  • Traveling to restaurants and/or offices of potential clients for appointments
  • Developing customized territory plans
  • Identifying, contacting and qualifying leads.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Executed successful sales strategies to convert leads into customers.
  • Created customized menu's for websites.

Complex Property Claims Adjuster

State Farm Mutual Insurance Companies
06.2014 - 05.2021
  • Determined the proper course of action and appropriately settled claims weekly
  • Interviewed and corresponded with claimants, witnesses, police and physicians
  • Documented and communicated all claim activity quickly and efficiently
  • Assessed damage to properties
  • Obtained all necessary information to complete proper evaluation of injury claims
  • Worked with underwriting on loss reserves and risk assessment and coordinated field reviews
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage
  • Coordinated with law enforcement
  • Developed connections with local fraud bureaus, district attorneys' offices and professional associations
  • Adhered to company and insurance client's guidelines in claims processes, and claim closures
  • Contacted injured parties and legal representatives to negotiate final settlements for claims.

Patient Access

Advocate BroMenn Hospital
11.2015 - 08.2020
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations
  • Verified demographics and insurance information to register patients in the computer system
  • Submitted fees and claims to insurance companies
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Applied HIPAA Privacy and Security Regulations while handling patient information
  • Processed patient responsibility estimate determined by insurance at pre-registration
  • Organized and maintained records by updating and obtaining both personal and financial information from patients
  • Assembled registration paperwork and placed identification bands on patients
  • Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Checked daily doctor schedules and verified insurance
  • Trained in multiple departments; Hospital operator, registration, scheduling, pre-service and front desk
  • Meditech experience

Education

Minor - Special Education

Illinois State University
Normal, IL
05.2015

Bachelor of Science - Sociology

Illinois State University
Normal, IL
05.2015

Skills

  • Ability to use computers
  • Confident and able to take initiative
  • Analytical-minded
  • Understanding of insurance policies
  • Outstanding customer service skills
  • Excellent time management skills
  • Able to build and maintain relationships with customers
  • Salesforce
  • Cold Calling
  • Account Management
  • Insurance Verification
  • Curriculum Development
  • HIPAA
  • Problem-Solving
  • Case Management
  • Case Documentation
  • Relationship Building
  • Decision-Making
  • Conflict Resolution
  • Documentation proficiency
  • Records Management
  • Data Entry and Analysis

Awards

  • MVP FOR PERCENTAGE SOLD 2022
  • I consistently sold the highest number of high-level packages in the entire company for the year 2022.
  • I was in the top ten percent of performing representatives, doubling quota, at Grubhub for the last eighteen months I was employed there.

Timeline

Intact Case Manager

Association House Of Chicago
10.2023 - Current

Account Executive

Grubhub Holdings Co.
05.2021 - 10.2023

Patient Access

Advocate BroMenn Hospital
11.2015 - 08.2020

Complex Property Claims Adjuster

State Farm Mutual Insurance Companies
06.2014 - 05.2021

Minor - Special Education

Illinois State University

Bachelor of Science - Sociology

Illinois State University

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Rosalinda Candiotti