ROSALIE SILVA
Northlake
Summary
Bilingual Administrative Assistant (English/Spanish) with extensive experience in office support, customer service, and scheduling across healthcare, property management, and service industries. Skilled in client management, data entry, and client relations. Proven ability to manage confidential records, and provide exceptional administrative support to diverse teams.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Relations Manager
StorSafe Self Storage – Elmdale Partners
10.2025 - 03.2026
- Provided administrative & operational support across multiple departments including accounting, call center operations & property management
- Served as primary point of contact for escalated issues and coordinated communication between in-person and remote teams.
- Managed escalated customer disputes, policy exemptions, collection issues, and other sensitive matters with discretion and professionalism.
- Processed and managed accounting related tasks such as check deposits, bank runs, payment processing and mailing.
- Maintained and organized records, reports and documents for cross-departmental needs.
- Assisted with compliance-driven processes such as auction scheduling, processing, and legal follow-up.
BILINGUAL ADMINISTRATIVE ASSISTANT
McMaid Home Services
05.2024 - 10.2025
- Manage client communications via phone and email in both English and Spanish.
- Schedule and coordinate appointments, aligning with client needs and service routes.
- Maintain and update customer databases, ensuring accuracy and confidentiality.
- Generate operational reports to support management in decision-making.
- Contribute to social media content and email campaigns to drive engagement.
- Strengthen client relationships by delivering professional, timely, and personalized support.
MEDICAL TRANSPORT
University of Illinois - Shield Department
06.2022 - 07.2023
- Safely transported medical samples and supplies across Illinois, meeting strict deadlines.
- Supported FDA study logistics through timely and accurate delivery of sensitive materials.
- Maintained documentation and chain-of-custody compliance for transported items.
PUBLIC HEALTH RESPONSE SPECIALIST
University of Illinois - Shield Department
01.2022 - 06.2022
- Performed oral saliva collections across multiple school sites, following established protocols.
- Entered patient data with accuracy and confidentiality for lab testing programs.
- Coordinated testing logistics with school staff and health teams.
- Promoted from Testing Associate for reliability and attention to detail.
COVID TESTING ASSOCIATE
Vish Technologies
10.2021 - 01.2022
- Performed oral saliva collections for all age groups at multiple school sites across the Chicagoland area and performing data entry of patient information in an accurate and timely fashion into Shield Mass Tester in order to prepare all collected samples for testing at the lab.
ADMINISTRATIVE ASSISTANT
Integra Properties
10.2016 - 11.2018
- Answered phone calls, emails, and texts to provide property updates and client support.
- Scheduled property viewing, client meetings, and closing appointments.
- Maintained organized client records, transaction details, and CRM data.
- Prepared and updated property listings with accurate descriptions and photos.
- Managed office supplies, invoices, and filing systems.
PART TIME - PHOTOBOOTH ATTENDANT
Dance Pro DJs
03.2019 - Current
- Provide on-site setup and takedown of photo booth equipment.
- Customer-facing support, ensuring a professional and enjoyable experience.
- Manage guest books, and event space organization.
- Coordinate staff to ensure smooth operations.
Education
Bachelors - Telecommunications Management
DeVry University
Chicago, IL 05-2028
Skills
- Office Administration & Management
- Scheduling
- Calendar & Email Management
- Data Entry & Records Maintenance
- Microsoft Office Suite
- Multi-phone line systems
- Accounting
- Problem-solving
- Social Media Content Creator
- Troubleshooting
- Adobe PhotoShop
- Strong work ethic
- Positive attitude
LANGUAGES
ENGLISH - SPANISH | Native
Timeline
Bilingual Customer Relations Manager
StorSafe Self Storage – Elmdale Partners
10.2025 - 03.2026
BILINGUAL ADMINISTRATIVE ASSISTANT
McMaid Home Services
05.2024 - 10.2025
MEDICAL TRANSPORT
University of Illinois - Shield Department
06.2022 - 07.2023
PUBLIC HEALTH RESPONSE SPECIALIST
University of Illinois - Shield Department
01.2022 - 06.2022
COVID TESTING ASSOCIATE
Vish Technologies
10.2021 - 01.2022
PART TIME - PHOTOBOOTH ATTENDANT
Dance Pro DJs
03.2019 - Current
ADMINISTRATIVE ASSISTANT
Integra Properties
10.2016 - 11.2018
Bachelors - Telecommunications Management
DeVry University