Rosa Napolitano
Hampshire
Summary
Data entry specialist with a track record of improving logistics efficiency by 20%. Proficient in maintaining data accuracy and compliance while managing high-volume tasks. Strong collaborator focused on enhancing data quality and consistently meeting tight deadlines in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Enterprise Data Operator
Amzur Technologies / Ferguson Enterprises
05.2025 - 05.2026
- Compiled, transcribed, and verified data accuracy from source documents for entry into ERP, MDM, CRM, and PIM systems.
- Ensured data compliance through various tools and resources, including but not limited to databases, specification sheets and statements.
- Deleted incorrect data and re-entered corrections into system.
- Collaborated with partners and stakeholders to enhance data quality through continuous updates and maintenance.
- Basic data mining and data capture to enrich employers domain data for use as source material.
- Completed an average of 10 tickets daily, ensuring adherence to company SLAs.
- Prioritized vendor updates relating to outstanding invoices to procure immediate payments.
- Established confidential access to PNC authentication and IRS.GOV for business validation.
Materials Shipping and Data Entry Clerk
LDI Industries
Huntley
05.2024 - 05.2025
- Optimize the shipping and receiving of goods, materials, and supplies, resulting in a 20% increase in logistics efficiency.
- Enhance the efficiency of packaging, labeling, and preparation processes for shipment, resulting in a significant 20% boost in delivery accuracy and surpassing on-time performance targets.
- Verified correct items and quantities for shipment, completed all necessary documentation, reducing shipping errors.
- Maintained accurate records of all incoming and outgoing shipments and updated inventory systems, enhancing inventory accuracy.
- Perform efficient and accurate inventory counts and implement enhanced storage solutions, achieving a 20% increase in stock accuracy, improving operational efficiency.
- Optimize communication strategies with carriers and logistics companies, resulting in precise and punctual delivery of shipments, and boost operational efficiency by 15%.
- Monitored and optimized shipment processes for timely deliveries and resolved transit issues, increasing customer satisfaction and reducing delivery disruptions by 15%.
- Partner with the purchasing team to refine supply reorder processes, achieving a 20% reduction in stock outs and significantly enhancing supply chain reliability.
- Streamlined and organized shipping, receiving, and inventory documentation, enhancing operational efficiency and ensuring accurate records.
- Coordinate updates on material availability and shipment statuses to other departments, enhancing operational efficiency and improving inter-departmental communication.
Customer Service Representative
Dayton Freight Lines
Hampshire
08.2021 - 05.2024
- Exceeded customer satisfaction targets by expertly managing communications as the main contact for both internal and external clients, efficiently resolving inquiries and addressing needs.
- Streamlined and enhanced the supervision of customer administration across multiple channels, including phone calls, service center inquiries, and emails, resulting in a 20% increase in customer satisfaction ratings.
- Arranged the scheduling of pickup and delivery of freight, digitized documents, resolved freight bill inquiries, and implemented correction procedures, enhancing operational efficiency and reducing processing time by 20%.
- Built and maintained strong relationships with customers and employees, enhancing overall customer satisfaction.
- Streamlined data entry processes, reducing task completion times and improving productivity.
- Provided weekly updates to management on key metrics such as the number of tickets created, closed, and open.
- Collaborated cross-functionally to identify product insights, bug reporting, and ticket trends.
- Implemented and enhanced minor maintenance and correction tasks within the Reconstruct platform, significantly boosting system reliability and elevating user satisfaction.
- Managed emails, requests, and questions via support channel, reducing response times and increasing customer satisfaction.
- Beta-tested new features released by the product team and updated technical documentation.
- Resolved customer escalations with patience and empathy, leading to a 25% increase in customer satisfaction and fostering long-term client relationships.
Contact Tracer
TTEC Health Care
08.2020 - 12.2020
- Advanced, defined and implemented protocols for notifying, interviewing, and advising close contacts to patients with confirmed or probable COVID-19, which led to a 30% increase in engagement rates and facilitated quicker containment of the virus.
- Contacted COVID-positive patients in Kane County, ensuring follow-up communication to enhance patient outreach and support.
- Delivered tailored resources and comprehensive support to patients and families, resulting in a 20% increase in patient satisfaction and significant improvements in health outcomes.
- Developed and delivered comprehensive data reports on gender, age, and co-morbidities by compiling and analyzing key information, which significantly improved the precision of patient tracking systems and facilitated strategic healthcare decision-making, ultimately contributing to a 20% increase in treatment efficiency.
- Streamlined processes by implementing Salesforce and various in-house tools daily, resulting in a 30% increase in operational efficiency and a 25% reduction in response times.
Quality Method and Processes/Tester/Trainer
AT&T Global Network
05.2010 - 07.2020
- Sustained high-performance levels by identifying, analyzing, developing, and documenting process improvements.
- Formulated best practices for techniques and processes based on survey results and data analysis.
- Monitored and evaluated performance indicators to identify performance trends and success capabilities, leading to improved strategic planning and execution.
- Enhanced team understanding and execution by writing and editing diverse documents, ensuring clear communication of specifications and instructions.
- Streamlined order processing and optimized tool interfaces to increase efficiency and processing rates.
- Secured Department of Justice clearance to manage contracts and procure equipment nationwide, enhancing compliance and optimizing procurement processes.
- Procured equipment orders quickly and efficiently for Department of Justice contracts by creating macros and robust strategies.
- Spearheaded the establishment of new procurement centers in Slovakia through targeted training for international employees, significantly optimizing global supply chain operations and achieving a notable increase in efficiency and cost reductions.
- Worked in a remote location for over 10 years, delivering high-quality outcomes through effective communication, time management, and self-motivation.
Education
Associates - Criminal Justice
Harper Rainey College
Palatine, IL01-2009
Skills
- Data management
- Data visualization tools
- Logistics coordination
- Purchase order processing
- Process improvement
- Strategic planning
- Office software proficiency
- Internal software expertise
- Attention to detail
- Organizational skills
- Team collaboration
- Problem solving
- Dependability and trustworthiness
- Interpersonal communication
- Administrative support
- Remote work experience
Certification
Six Sigma Green Belt Certified, 05/01/15
Timeline
Enterprise Data Operator
Amzur Technologies / Ferguson Enterprises
05.2025 - 05.2026
Materials Shipping and Data Entry Clerk
LDI Industries
05.2024 - 05.2025
Customer Service Representative
Dayton Freight Lines
08.2021 - 05.2024
Contact Tracer
TTEC Health Care
08.2020 - 12.2020
Quality Method and Processes/Tester/Trainer
AT&T Global Network
05.2010 - 07.2020
Associates - Criminal Justice
Harper Rainey College