Summary
Overview
Work History
Education
Skills
Timeline
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Roni Shitrit

M.A Student
Hadera

Summary

Highly motivated and detail-oriented professional with proven experience in administrative support, client account management, and real-time technical assistance. Skilled in multitasking, problem-solving, and delivering high-level service to clients worldwide. Demonstrates strong communication abilities, efficiency under pressure, and a commitment to maintaining smooth daily operations and long-term client relationships.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Administrative Assistant

Unkai Martial Arts
02.2025 - Current
  • Answered multi-line phone system, routing calls and delivering messages to staff
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Technical Support Advisor

Gett Taxi
06.2024 - 12.2024
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
  • Technical support for drivers while giving operational assistance and real-time response to varius situations
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.

Client Account Manager

Memo Global
11.2023 - 06.2024
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Education

Bachelor of Arts - Political Science And American Studies

Tel Aviv University
Tel Aviv, Israel
04.2001 -

Skills

    Office administration

    Administrative support

    Data entry

    Computer skills

    Familiar with SAP, SPSS\PSPP and PYTHON

    Teamwork and collaboration

    Microsoft office

Timeline

Administrative Assistant

Unkai Martial Arts
02.2025 - Current

Technical Support Advisor

Gett Taxi
06.2024 - 12.2024

Client Account Manager

Memo Global
11.2023 - 06.2024

Bachelor of Arts - Political Science And American Studies

Tel Aviv University
04.2001 -

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Roni ShitritM.A Student