Roni Shitrit
M.A Student
Hadera
Summary
Highly motivated and detail-oriented professional with proven experience in administrative support, client account management, and real-time technical assistance. Skilled in multitasking, problem-solving, and delivering high-level service to clients worldwide. Demonstrates strong communication abilities, efficiency under pressure, and a commitment to maintaining smooth daily operations and long-term client relationships.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Administrative Assistant
Unkai Martial Arts
02.2025 - Current
- Answered multi-line phone system, routing calls and delivering messages to staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Technical Support Advisor
Gett Taxi
06.2024 - 12.2024
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Technical support for drivers while giving operational assistance and real-time response to varius situations
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
Client Account Manager
Memo Global
11.2023 - 06.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Education
Bachelor of Arts - Political Science And American Studies
Tel Aviv University
Tel Aviv, Israel 04.2001 -
Skills
Office administration
Administrative support
Data entry
Computer skills
Familiar with SAP, SPSS\PSPP and PYTHON
Teamwork and collaboration
Microsoft office
Timeline
Administrative Assistant
Unkai Martial Arts
02.2025 - Current
Technical Support Advisor
Gett Taxi
06.2024 - 12.2024
Client Account Manager
Memo Global
11.2023 - 06.2024
Bachelor of Arts - Political Science And American Studies
Tel Aviv University
04.2001 -
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