Ronaldo Balleno
Chicago
Summary
Dynamic Deployment Technician with expertise in hardware installation and customer service. Proven track record of enhancing deployment efficiency through collaboration and effective asset management. Strong technical foundation in computer hardware and software installation, troubleshooting, and network configuration. Committed to delivering exceptional support and improving user satisfaction throughout deployment lifecycles.
Overview
3
3
years of professional experience
Work History
Deployment Technician
PSM Partners
08.2022 - Current
- Installed and configured hardware and software components for various client systems.
- Troubleshot technical issues, ensuring minimal downtime during deployment processes.
- Collaborated with cross-functional teams to streamline deployment workflows and enhance efficiency.
- Provided training and support to junior technicians on installation procedures and best practices.
- Managed inventory effectively, ensuring adequate supply of equipment for scheduled deployments.
- Provided comprehensive training to end-users, increasing user satisfaction and productivity.
- Developed detailed documentation for deployment procedures, ensuring consistent results across projects.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle.
- Received assets and moved equipment within or between facilities.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Goode Sarah E. Goode STEM Academy
Chicago, IL01-2017
Skills
- Remote support
- Software installation
- Network configuration
- Wireless networking
- Hardware installation
- Backup and recovery
- Asset management
- Data migration
- Configuration management
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Deployment Technician
PSM Partners
08.2022 - Current
High School Diploma -
Goode Sarah E. Goode STEM Academy