Ronald Brummet
Collinsville
Summary
Proven leader and top performer at AT&T, adept in team leadership and strategic planning. Excelled as Sr Associate In Home Expert, achieving 5x Titanium Titan status and surpassing sales targets through exceptional relationship building and customer service. Trained and mentored teams to peak performance, significantly enhancing revenue and client satisfaction.
Offering solid foundation in analytical thinking and problem-solving, ready to learn and grow within this dynamic field. Brings quick grasp of new concepts and knack for data analysis and strategic planning. Ready to use and develop analytical and problem-solving skills in the AD-ISM role.
Overview
8
8
years of professional experience
Work History
Sr Associate In Home Expert
AT&T
03.2023 - Current
- Consistent Top Performer
- 2024 Summit Contender
- 5x Titanium Titan
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Retail Sales Manager
AT&T
06.2019 - 03.2023
- Provided coaching, leadership, and supervision to a team of 15 union-represented sales and service representatives and 3 assistant store managers.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Assistant Store Manager
AT&T
07.2017 - 06.2019
- 2018 Summit Winner
- Provided coaching and supervision to 11 union-represented sales and service representatives in a retail location.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO01-2004
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Customer service
- Relationship building
- Motivational skills
- Strategic planning
- Team development
- Team motivation
- Team bonding
Timeline
Sr Associate In Home Expert
AT&T
03.2023 - Current
Retail Sales Manager
AT&T
06.2019 - 03.2023
Assistant Store Manager
AT&T
07.2017 - 06.2019
High School Diploma -
Hazelwood Central High School
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