Romario Gayle

Lead daily Service Center operations across inbound, outbound, and city dispatch, ensuring safe, efficient, and on-time freight movement in a fast-paced environment. Oversee workforce planning, load execution, and dispatch coordination to meet service and productivity goals. Partner with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.

Provide hands-on leadership in freight handling, load planning, and route optimization while maintaining compliance with safety standards, labor agreements, and hazardous materials regulations. Monitor performance metrics, assign work based on freight volume, and deliver coaching to drive team productivity and accountability.

Drive continuous improvement by leading the rollout of operational initiatives focused on efficiency, cost control, and service performance. Analyze profit and loss (P&L) metrics to identify trends, manage expenses, and support data-driven decision-making. Leverage Power BI to transform complex operational data into actionable, interactive dashboards, enabling real-time visibility into performance, productivity, and key business insights.

Served as a key operational partner to the Area Manager, providing leadership support, route coverage, and service recovery to ensure consistent execution of company standards. Delivered products to residential and commercial customers while maintaining high levels of service quality, efficiency, and customer satisfaction.

Supported onboarding and training of new Route Sales Representatives, reinforcing operational procedures, safety standards, and customer service expectations. Played a critical role in maintaining route performance, resolving service gaps, and driving day-to-day operational continuity.