Roman Arkhipov
Chicago
Summary
Customer-focused professional with 10+ years of experience supporting clients in fast-paced hospitality and event environments. Strong background in communication, problem resolution, coordination, and service recovery. Fluent in English and Russian. Seeking a remote or hybrid-remote customer support role.
Overview
14
14
years of professional experience
Work History
Customer-Facing Event Captain / Event Manager
La Salle Hotel - Autograph Collection Marriott
Chicago
08.2023 - 09.2025
- Coordinated with vendors to ensure timely delivery of materials for events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Maintained relationships with existing partners while cultivating new ones.
Assis F&B Manager and Event Supervisor
Marriott Chicago Schaumburg
Schaumburg
09.2018 - 05.2023
- Managed daily operations of food and beverage outlets at a premier hotel.
- Trained and supervised staff to ensure exceptional service standards.
- Collaborated with culinary team to design seasonal menus and promotions.
- Oversaw inventory management, including ordering and stock control procedures.
- Monitored customer feedback to enhance dining experiences and service quality.
- Coordinated special events, ensuring seamless execution from planning to delivery.
Banquet/Event Operations Supervisor
Sheraton Grand Chicago
Chicago
06.2017 - 09.2018
- Supervised event setups and breakdowns for diverse functions and meetings.
- Coordinated logistics with vendors and service providers for smooth operations.
- Trained and mentored staff on event procedures and customer service standards.
- Managed inventory of event supplies and ensured timely replenishment.
- Communicated with clients to understand their needs and preferences for events.
- Oversaw audio-visual equipment setup to meet technical requirements for events.
- Collaborated with management to improve guest experience during events at the hotel.
Banquet Houseman Supervisor
Westin Copley otel
Boston
07.2011 - 07.2017
- Directed and supervised team of 15 employees in daily operations.
- Delegated work to staff, setting priorities and goals.
- Resolved guest complaints to maintain complete customer satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Set up banquet spaces according to event specifications and client requirements.
- Assisted in the breakdown and cleaning of event areas post-functions.
- Managed inventory of banquet supplies and equipment for efficient operations.
Education
Hospitality Associate Degree - Hospitality And Tourism Management
Immanuel Kant Baltic Federal University
Kaliningrad, Russia01-2003
Skills
Scheduling coordination
Sales support
Customer Support
Customer Engagement
Training and mentoring Employee Supervision
Operations Management Purchasing and planning
Cost analysis and savings Problem-Solving
Multitasking
Timeline
Customer-Facing Event Captain / Event Manager
La Salle Hotel - Autograph Collection Marriott
08.2023 - 09.2025
Assis F&B Manager and Event Supervisor
Marriott Chicago Schaumburg
09.2018 - 05.2023
Banquet/Event Operations Supervisor
Sheraton Grand Chicago
06.2017 - 09.2018
Banquet Houseman Supervisor
Westin Copley otel
07.2011 - 07.2017
Hospitality Associate Degree - Hospitality And Tourism Management
Immanuel Kant Baltic Federal University