Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roksolana Ponzel

Chicago

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Self-motivated, dependable Travel Advisor experienced in using company guidelines and standards to promote domestic and international travel arrangements. Works well under pressure to multi-task while building professional rapport with customers. Career-minded, service-driven professional with excellent communication skills.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education

Work History

Travel Advisor

InteleTravel
Chicago
01.2025 - Current
  • Researched travel destinations to provide accurate recommendations to clients.
  • Coordinated travel itineraries based on client preferences and budgets.
  • Assisted clients with booking flights, hotels, and activities through various platforms.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Booked tickets, reserved accommodations and organized rental transportation.
  • Managed customer accounts by updating personal information such as contact details or payment methods when needed.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.

Assistant Teacher, Toddler and Preschool kids

ABC Learning
Niles
01.2024 - Current
  • Assisted lead teacher in developing engaging lesson plans for diverse learners.
  • Supported classroom management by maintaining a positive and inclusive environment.
  • Prepared instructional materials and resources for daily classroom activities.
  • Communicated with parents about student needs and classroom activities effectively.
  • Implemented educational games to reinforce learning concepts in a fun way.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Collaborated with other staff members to ensure student success.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Created calm and disciplined classroom environment to improve student focus.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Protected confidential information related to staff and families.
  • Helped maintain a safe and orderly learning environment.

Education

English-as-a-Second-Language Education

Triton College
River Grove, IL
11.2023 - 08.2025

Bachelor - Management, Faculty of Economics

Vasyl Stefanyk Precarpathian National University
Ukraine, Ivano Frankivsk
09.2020 - 06.2024

Balyntsii Lyceum By Yaroslav Barnych
Balyntsi, Ukraine

Skills

  • Classroom management
  • Lesson planning
  • Educational assessment
  • Effective communication
  • Team collaboration
  • Child development
  • Behavior modeling
  • Safe learning environment
  • Curriculum design
  • Teaching strategies
  • Parent-teacher communication
  • Behavior management
  • Language acquisition
  • Student motivation
  • Team building
  • Parent and caregiver relations
  • Learning support
  • Customer service
  • Travel coordination
  • Cultural awareness
  • Communication skills
  • Problem solving
  • Excellent customer service
  • Geographical awareness
  • Team player attitude

Languages

English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual

Timeline

Travel Advisor

InteleTravel
01.2025 - Current

Assistant Teacher, Toddler and Preschool kids

ABC Learning
01.2024 - Current

English-as-a-Second-Language Education

Triton College
11.2023 - 08.2025

Bachelor - Management, Faculty of Economics

Vasyl Stefanyk Precarpathian National University
09.2020 - 06.2024

Balyntsii Lyceum By Yaroslav Barnych
Roksolana Ponzel