Rohith Reddy Sudini
Wheeling
Summary
Dynamic IT professional with hands-on experience at Concordia University Wisconsin, excelling in hardware troubleshooting and customer service. Proven ability to resolve complex technical issues and enhance user satisfaction through effective communication and collaboration. Adept at managing multiple tasks while ensuring compliance with IT policies and delivering seamless support for Windows and macOS systems.
Overview
2
2
years of professional experience
Work History
Student Assistant
Concordia University Wisconsin Falcons
Mequon
09.2024 - 04.2026
- 1- Provided front-line desktop support for students, faculty, and staff, resolving hardware and software issues both in-person and remotely.
2- Supported walk-in TechBar services, offering immediate solutions for laptops, printing issues, connectivity problems, and account access.
3- Installed, configured, and maintained desktops, laptops, printers, and peripheral devices across campus in compliance with university IT policies.
4- Collaborated with senior IT staff and cross-functional departments to resolve escalated technical problems efficiently.
5- Assisted with deployment and upgrade of Windows and macOS systems, ensuring smooth transitions with minimal user disruption.
6- Trained new student workers and end users on best practices for using university-supported systems and applications.
7- Configured user profiles, network drives, and email accounts, ensuring smooth onboarding experiences for new employees and students.
Education
Master of Science - Computer And Information Sciences
Concordia University
Mequon, WI04-2025
Bachelor of Science - Computer Science
Sri Indu Institute of Engineering And Technology
Ibrahimpatnam05-2022
Skills
Technical Skills Soft skills
- Windows OS (7/10/11) & macOS Support
- Microsoft 365 (Outlook, Teams, OneDrive, Excel)
- Hardware Troubleshooting (Laptops, Desktops, Printers)
- Network Troubleshooting (Wi-Fi, VPN, LAN)
- Remote Support Tools (TeamViewer, AnyDesk, Remote Desktop)
- Ticketing systems (ServiceNow, Jira Service Desk, Freshservice)
- Software Installation & Configuration
- IT asset management and inventory
- Excellent Verbal & Written Communication
- Strong Analytical & Problem-Solving Abilities
- Customer Service-Oriented Mindset
- Ability to Prioritize and Manage Multiple Tasks
- Team Collaboration and Cross-Functional Communication
- Fast Learner and Adaptable to New Technologies
- Time Management and Attention to Detail
Timeline
Student Assistant
Concordia University Wisconsin Falcons
09.2024 - 04.2026
Master of Science - Computer And Information Sciences
Concordia University
Bachelor of Science - Computer Science
Sri Indu Institute of Engineering And Technology
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