Roger Nelson
Berwyn
Summary
Dynamic Loss Prevention Manager with extensive experience at JCPenney, specializing in theft investigations and incident reporting. Proven track record in training teams and enhancing workplace safety, resulting in significant reductions in retail theft. Adept at collaborating with law enforcement and implementing effective loss prevention strategies to protect assets and ensure a secure shopping environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loss Prevention Manager
Bed Bath & Beyond
07.2017 - 06.2023
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Observed video surveillance systems for prompt emergency response.
Loss Prevention Manager
JCPenney
04.2015 - 06.2017
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Trained personnel on security best practices, protocols and procedures.
- Trained all new executives and asset protection personnel.
Loss Prevention Supervisor
JCPenney
01.2012 - 04.2015
- Trained staff on loss prevention tactics and company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Developed and launched a loss-prevention program.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Liaised with law enforcement and security personnel in issue investigation.
Loss Prevention Officer
JCPenney
12.2008 - 01.2012
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Education
Bachelor of Science - Criminal Justice
The University of Alabama
Tuscaloosa, ALSkills
- Theft investigations
- Incident reporting
- Workplace safety
- Retail theft investigations
- Loss prevention expertise
Certification
- Licensed Illinois PERC card
Timeline
Loss Prevention Manager
Bed Bath & Beyond
07.2017 - 06.2023
Loss Prevention Manager
JCPenney
04.2015 - 06.2017
Loss Prevention Supervisor
JCPenney
01.2012 - 04.2015
Loss Prevention Officer
JCPenney
12.2008 - 01.2012
Bachelor of Science - Criminal Justice
The University of Alabama
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