Rogelio Torres
Carbondale
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Southern Illinois University at Carbondale. Proven ability to enhance visitor experiences through effective communication and problem-solving skills. Adept at managing appointments and maintaining an organized environment, ensuring operational efficiency, and fostering teamwork in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Southern Illinois University at Carbondale
11.2022 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Frozen and Dairy Associate
Walmart
08.2021 - 06.2022
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
- Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
- Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.and
Bagger/Cashier
Jewels Osco
05.2021 - 08.2021
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Maintenance Technician
Chuck E Cheese
06.2021 - 07.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshoot equipment breakdowns and perform preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Assembly Line Worker
Table Craft
07.2020 - 08.2020
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on the assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks.
Education
Bachelor of Science - Social Work
Southern Illinois University, Carbondale
Carbondale, IL05-2026
High School Diploma -
Zion Benton Township Highschool
Zion, IL05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Hospitality services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Southern Illinois University at Carbondale
11.2022 - Current
Frozen and Dairy Associate
Walmart
08.2021 - 06.2022
Maintenance Technician
Chuck E Cheese
06.2021 - 07.2021
Bagger/Cashier
Jewels Osco
05.2021 - 08.2021
Assembly Line Worker
Table Craft
07.2020 - 08.2020
Bachelor of Science - Social Work
Southern Illinois University, Carbondale
High School Diploma -
Zion Benton Township Highschool
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