Rodrigo Flores
Chicago
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant / Translations Coordinator
Scholaro, Inc.
04.2024 - Current
- Provide phone, email and live chat support, addressing customer inquiries, troubleshooting issues, and ensuring consistently high customer satisfaction.
- Efficiently manage incoming and outgoing mail, ensuring timely and accurate delivery of correspondence and packages.
- Provide detailed information about translation and credential evaluation services to customers, assisting them in understanding and utilizing these services effectively.
- Utilize the Zoho ticketing system to answer and manage customer support tickets, ensuring prompt issue resolution and maintaining customer interaction records.
- Communicate between translators and evaluators to ensure smooth workflows for documents requiring translation.
- Review translated documents for accuracy and formatting, ensuring high-quality standards.
- Maintain and update the admin portal with current translation project statuses.
- Organize and manage translation projects, ensuring timely completion and alignment with company standards.
Federal Work Study Clerk Financial Aid Office
Northeastern Illinois University
10.2021 - 12.2023
- Reviewed and validated student documents from each semester in order to update the financial aid system accurately.
- Communicated daily with an average of 30 students, addressing inquiries and ensuring high student satisfaction.
- Assisted applicants weekly with completing forms and correcting application errors to ensure documents are processed in a timely manner.
- Cataloged numerous student interactions from the call center to report to Financial Aid Admins about recurring questions or issues students face.
- Handled incoming student phone calls and transferred them to the appropriate departments to ensure efficient service delivery.
Education
Bachelor - Computer Science
Northeastern Illinois University
Chicago, IL12.2023
Skills
- Technical Skills
- Programming Languages: RAPTOR, C, Java, Python
- Databases: SQL, MySQL
- Web Technologies: HTML, CSS, UML Software & Tools
- Office Productivity: Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer Support & Ticketing: Zoho Ticketing System, Cisco Webex
- Professional & Administrative Skills
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant / Translations Coordinator
Scholaro, Inc.
04.2024 - Current
Federal Work Study Clerk Financial Aid Office
Northeastern Illinois University
10.2021 - 12.2023
Bachelor - Computer Science
Northeastern Illinois University
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