Rodolfo Rodriguez
Chicago
Summary
Experienced with team leadership and operational management. Utilizes strategic planning to optimize department performance and effectiveness. Track record of enhancing team collaboration and achieving mission objectives through decisive leadership and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of Housing and Family Support Services
One Family Illinois
Chicago, IL
05.2022 - Current
- Supervised and supported Housing Advocates, overseeing case management, enhancing staff training, and managing daily operations to meet DCFS and funding standards.
- Monitored client information, including housing dates, expected case closure, type of affordable housing obtained, and categorized referrals by youth and family status.
- Collected and organized data and client feedback to prepare quarterly reports for leadership and funding partners.
- Oversaw contracts, grants, and billing while maintaining audit-ready records and tracking budgets.
- Developed partnerships with property managers, leasing agencies, and community organizations to increase housing opportunities for families.
- Collaborated with the DCFS Housing Monitor and FUP Liaison on case progress, addressing concerns, and ensuring program guidelines were followed.
- Support youth development and ensure child safety and well-being. Assist youth transitioning from or formerly in DCFS care with obtaining emergencies and Permanent housing.
- Evaluate clients' emergency and long-term housing and subsistence needs; provide referrals, transportation, and shelter placement.
- Develop comprehensive family assessments and treatment plans addressing child supervision, trauma, domestic violence, and neglect.
- Lead training for staff on intake, assessment, goal setting, service planning, and discharge preparation.
- Oversee implementation of psycho-educational and support groups for youth and families.
- Conduct file reviews and audits; approve assessments, service plans, and discharge summaries.
- Directed housing initiatives to enhance service delivery for families experiencing homelessness.
- Collaborated with community partners to develop strategic plans addressing housing stability.
Intake Coordinator/ IM+CANS Assessor
Lu Rocha Counseling Services
Chicago, IL
11.2024 - Current
- Conduct intake assessments and one-on-one IM+CANS interviews with new clients to gather clinical and personal history for individualized care planning.
- Manage client registration process, ensuring accuracy of demographic, insurance, and referral information in electronic records systems.
- Verify insurance benefits and eligibility, coordinating with providers and payors to streamline client access to therapy services.
- Maintain client confidentiality and compliance with HIPAA regulations in all documentation and communications.
- Collaborate with clinical staff to ensure smooth onboarding and transition of clients into therapeutic services.
- Provide compassionate, professional support to clients and families during initial contact and throughout intake process.
- Coordinated intake processes to ensure timely client appointments and service delivery.
- Developed and maintained comprehensive client records using electronic health record systems.
Education
Masters Degree - Justice Administration and Public Safety
Western Illinois University
Macomb12-2020
Bachelors Degree - Justice Studies
Northeastern Illinois University
Chicago05-2018
Skills
- Time management
- Communication skills
- Bilingual
- Microsoft word
- Microsoft excel
- Documentation review
- Insurance verification
- Audit and Performance Evaluations
Certification
- CPR Certification
- Domestic Violence- 40 Hour Certification
- IM+CANS Certification
- Crisis Prevention and Intervention Training (CPI)
- Anger Management Certification
- Financial Literacy Certification
Languages
Spanish
Full Professional
Timeline
Intake Coordinator/ IM+CANS Assessor
Lu Rocha Counseling Services
11.2024 - Current
Director of Housing and Family Support Services
One Family Illinois
05.2022 - Current
Masters Degree - Justice Administration and Public Safety
Western Illinois University
Bachelors Degree - Justice Studies
Northeastern Illinois University