Summary
Overview
Work History
Education
Skills
Timeline
Generic

RODNEY SPEARS

Markham,IL

Summary

Hardworking Customer Service Representative with 30 years of experience working. Trained in project and time management with extensive knowledge of problem solving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

34
34
years of professional experience

Work History

Account Services Specialist

AmerisourceBergen
03.2022 - Current
  • Updates the existing customers on any latest programs, promotional activity, products, and services as well as inquiries and assists with any current issues or unresolved problems.
  • Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
  • Works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
  • Works with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly.
  • Processes all phone, fax, mail, e-mail, and verbal orders from customers.
  • Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to help, escalates customers to Customer Service Supervisor in a courteous manner.
  • Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
  • Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices, and availability, and maintains current open order reports.
  • Communicates with all departments within the Distribution Center as well as field sales associates.

Customer Service Representative

AmerisourceBergen
06.2014 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in Sales Force to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests and arranging merchandise pick-up at other locations.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

General Manager

Aldis Inc.
07.2000 - 05.2014
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Implemented operational strategies and effectively built customer and employee loyalty through communication and strong work ethics.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

General Manager

Pennzoil/ Jiffy Lube
02.1991 - 05.2000
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Organized budgets and oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

Certification - Human Relations

Metropolitan Business College
Oak Lawn, IL

High School Diploma - undefined

George Henry Corliss
Chicago, IL

Skills

  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Inbound and Outbound Calling
  • Good listening skills
  • Medical terminology knowledge
  • Multi-line phone talent
  • POS systems expert
  • Staff education and training
  • Administrative Support
  • Technical Support
  • Professional telephone demeanor
  • Creative problem-solving
  • Training development aptitude
  • Recordkeeping strengths
  • Key holder experience

Timeline

Account Services Specialist

AmerisourceBergen
03.2022 - Current

Customer Service Representative

AmerisourceBergen
06.2014 - 03.2022

General Manager

Aldis Inc.
07.2000 - 05.2014

General Manager

Pennzoil/ Jiffy Lube
02.1991 - 05.2000

High School Diploma - undefined

George Henry Corliss

Certification - Human Relations

Metropolitan Business College
RODNEY SPEARS