Summary
Overview
Work History
Education
Skills
Timeline
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Roderic Martin

Hazel Crest

Summary

Accomplished operations leader with over 10 years of progressive management experience driving process improvements, maximizing team performance, and delivering outstanding operational and financial results. Seeking to contribute strategic leadership and operational expertise to achieve and exceed organizational goals.

Overview

17
17
years of professional experience

Work History

Operations Manager

Hershey Creamery
05.2021 - Current
  • Led 15+ person operations team, improving warehouse process efficiency through targeted workflow enhancements, resulting in a 10% reduction in order processing time.
  • Designed and delivered comprehensive onboarding and ongoing training programs, increasing team productivity and new-hire retention.
  • Managed all warehouse logistics, including inbound/outbound shipments, inventory accuracy, and fulfillment for a multi-million-dollar operation.
  • Partnered with Sales to guarantee timely delivery of equipment and customer orders, contributing to a 12% increase in client satisfaction ratings.
  • Oversaw operation and maintenance of 10+ delivery vehicles, ensuring strict compliance with DOT and safety regulations.
  • Structured delivery routes and implemented strategic scheduling, maintaining route efficiency and minimizing delivery costs.
  • Produced detailed operational and financial reports (daily, weekly, monthly, annual) for executive leadership, enabling data-driven business decisions.
  • Drove revenue growth and managed expenses, consistently achieving annual cost savings objectives while exceeding service level expectations.

Warehouse Operations Manager

Northwest Indiana Times
06.2014 - 05.2021
  • Supervised, hired, and developed a diverse staff of over 20 warehouse employees, achieving a 30% productivity increase through cross-training and performance management.
  • Directed outbound distribution operations, consistently meeting or surpassing all contractual service level agreements.
  • Monitored departmental budgets, controlled expenses, and implemented cost-saving initiatives that reduced operational costs by over $150K annually.
  • Developed and adjusted staffing schedules to meet dynamic business needs, improving employee coverage and operational agility.
  • Directed facility operations, including route management and the distribution of newspapers and promotional materials to over 100 independent contractors.
  • Led continuous improvement initiatives, elevating customer service ratings and optimizing profitability and plant efficiency.
  • Built and maintained lasting relationships with vendors, customers, and suppliers to uphold superior service standards.

Poker Room Supervisor

Horseshoe Casino
07.2008 - 06.2014
  • Managed daily poker room operations, upholding regulatory compliance and operational integrity for 30+ tables.
  • Trained, supervised, and motivated poker staff, fostering a customer-focused and results-oriented team environment.
  • Developed and executed customer engagement strategies, contributing to increased patron loyalty and table activity.
  • Resolved complex customer and employee issues swiftly, utilizing strong judgment and interpersonal skills.
  • Applied advanced mental math and accuracy skills to approve payouts and manage accounting records.

Education

Bachelor of Science - Business Management

Western Governors University

Skills

  • Operations & Warehouse Management
  • Team Leadership & Staff Development
  • Process Improvement & Efficiency
  • Budgeting & P&L Responsibility
  • Strategic Planning & Execution
  • Project Management
  • Inventory & Logistics Coordination
  • Customer Service Excellence
  • Strong Communication & Adaptability

Timeline

Operations Manager

Hershey Creamery
05.2021 - Current

Warehouse Operations Manager

Northwest Indiana Times
06.2014 - 05.2021

Poker Room Supervisor

Horseshoe Casino
07.2008 - 06.2014

Bachelor of Science - Business Management

Western Governors University

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Roderic Martin