Rocky S. Lynch
Atlanta
Summary
Detail-oriented Fire Underwriting Service and Policy Operations Professional with expertise in decision-making support for agents and policyholders. Manages 60 inbound inquiries daily, addressing both routine and complex requests promptly. Delivers pricing guidance through application of underwriting documents and procedures, establishing a reliable resource for agents.
Overview
9
9
years of professional experience
Work History
Underwriter Service Assistant
State Farm Fire Insurance
Bloomington, IL
08.2020 - Current
- Handled 60 inbound Fire underwriting inquiries daily, resolving routine and non-routine requests same day while ensuring high-quality case documentation.
- Support pricing guidance by applying Fire policy program rules, underwriting procedures, and established levels of authority.
- Communicate clearly and professionally with agents and customers, providing accurate, customer-focused guidance on underwriting requirements.
- Reviewed and processed policy changes per underwriting guidelines, ensuring accurate handling and routing for acceptance and continuation actions.
- Performed line review by analyzing coverage information to develop recommendations that supported agents in achieving profitable outcomes.
- Manage multiple computer applications and systems in a fast-paced team environment while maintaining complete, organized, audit-ready records.
Bank Response Representative
State Farm Bank, Online Bank
Bloomington, IL
09.2019 - 08.2020
- Maintained accurate, detail-oriented documentation and records to ensure quality and reliability in case follow-through.
- Delivered customer-focused service while adapting to changing priorities and case circumstances, ensuring responsiveness and accountability.
- Facilitated customer inquiries regarding banking products and services, ensuring accurate information delivery.
Right-of-Way Associate / Permit Agent
Contract Land Staff LLC
South Bend, IN
07.2017 - 07.2019
- Prepared and submitted multi-state, multi-agency permitting applications, ensuring compliance through structured decision-making.
- Reviewed submissions for compliance and ensured accurate documentation by conducting jobsite walks and reporting to stakeholders.
- Managed land acquisition processes, ensuring compliance with regulatory requirements and project timelines.
- Negotiated agreements with property owners, fostering positive relationships and facilitating smooth transactions.
- Conducted detailed site assessments to identify potential challenges and recommend solutions for land development projects.
Education
Associate of Applied Science - Dental Lab Technology
Southern Illinois University
Carbondale, ILBachelor of Arts - Medieval Studies
Purdue University
West Lafayette, IN01-2005
Skills
- Fire underwriting support
- Underwriting Guidelines
- Pricing support (within authority)
- Policy changes
- Coverage
- Line review
- Rate Manuals
- Placement guidance
- Quality documentation
- Schedule management
- Decision-making
- Customer service
Timeline
Underwriter Service Assistant
State Farm Fire Insurance
08.2020 - Current
Bank Response Representative
State Farm Bank, Online Bank
09.2019 - 08.2020
Right-of-Way Associate / Permit Agent
Contract Land Staff LLC
07.2017 - 07.2019
Bachelor of Arts - Medieval Studies
Purdue University
Associate of Applied Science - Dental Lab Technology
Southern Illinois University