ROCIO YOUNG
Carol Stream
Summary
Diligent administrative professional with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and records management. Known for effective communication and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant II/ Registrar
Signal Hill Elementary School
08.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships within the school, community and other district offices
- Developed and implemented registration policies, procedures and timelines for smooth administration processes
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Ensured accurate student records by diligently maintaining and updating information in the database
- Verified paperwork accuracy and checked for completion prior to processing
- Worked closely with school administrators with various projects and record keeping procedures, with a strong emphasis on special education records
- Certified as qualified interpreter, interpreter for special education meetings and document translator in Spanish with the school and district
Production Department Assistant
Exterior Medics
06.2019 - 08.2023
- Reviewed and adjusted schedule to ensure proper coordination of crews and production team members
- Served as a communication liaison between the Production department and various team members, and crews
- Worked directly with the Director of Production, Project Managers, and Senior Project Manager to support the overall day-to-day operations of the Production Department
- Coordinated scheduling of warranty work with inspectors, customers, and all associated entities
- Contacted customers through various means of communications (phone calls, emails, etc.) for the initial welcome of project once it moves to the Production phase
- Cultivates interdepartmental relationships between Sales and Production to help support quality control and product delivery
- Became a subject-matter expert and trainer on all company software, including SalesForce, BuilderTrend, Company Cam, Proposify and more
- Created various work aids and training aids for my department that were implemented by other departments as well
- Facilitated meetings between production team and Spanish-speaking crews
Administrative Assistant
Reese Insurance Group
06.2017 - 06.2018
- Direct clients to the proper person in a professional, accurate and timely manner
- Serve as receptionist and point of contact for all visitors in the office
- Provide assistance and support for all areas of corporate administration and maintain designated non-insurance activities
- Prepare all UPS, Certified and Overnight mailings for pickup
- Be primary point of contact for all personal lines claims as Claims Specialist
- Process service requests for personal lines customers as a licensed Property and Casualty producer
- Assist agency owner and customer service representatives with special projects including items that are urgent and of a confidential nature
Attendance Clerk and Registrar Assistant
Warren Township High School
03.2017 - 06.2018
- Check students in and out of school and update the Student Information System
- Assist registrar with all aspects of student registration throughout the school year, including verifying documents, inputting and maintaining updated student records
- Assist with the beginning of school registration as a Spanish-speaking liaison for parents
- Process records of incoming students, update the Student Information System with these records and set up parents with access to the system
- Work with various departments to ensure students attendance is accurately reflected and updated
Education
High School Diploma -
Glenbard West High School
Glen Ellyn06-2007
Skills
- Fluent in English and Spanish
- Skilled in utilizing Microsoft Office tools
- Database administration
- Skilled time management
- Precise data entry
- Detail-oriented approach
- Strong interpersonal and presentation skills
- Prioritization & Problem Solving
- Organization & Planning
- Service excellence
Certification
- Certified Interpreter
- Certified Interpreter for Specific Purposes (Special Education)
- Document Translation Certification
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant II/ Registrar
Signal Hill Elementary School
08.2023 - Current
Production Department Assistant
Exterior Medics
06.2019 - 08.2023
Administrative Assistant
Reese Insurance Group
06.2017 - 06.2018
Attendance Clerk and Registrar Assistant
Warren Township High School
03.2017 - 06.2018
High School Diploma -
Glenbard West High School
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