Rocio Morales
Chicago
Summary
Organized professional with strong multitasking and time management abilities, consistently managing multiple priorities effectively. Demonstrates exceptional customer service skills and a positive attitude in high-pressure environments. Committed to taking on additional responsibilities to achieve team objectives.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Best Western Plus Hotel
Chicago
07.2021 - Current
- Greeted guests warmly and provided check-in assistance at the hotel front desk.
- Coordinated room bookings and maintained accurate reservation records, ensuring smooth front desk operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments and issued receipts, ensuring accuracy in billing and customer satisfaction.
- Executed tasks independently, demonstrating good judgment and critical thinking in daily operations.
Crew Leader
McDonald's
Chicago
03.2018 - 06.2021
- Trained new hires on job duties, safety protocols, and company policies to enhance onboarding experience.
- Supervised daily operations, ensuring compliance with safety standards to maintain a safe work environment.
- Resolved customer complaints or issues quickly and efficiently, improving customer satisfaction.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL06-2019
Skills
- Data entry
- Customer service
- Time management
- Attention to detail
- Effective communication
- Multitasking and organization
- Telephone etiquette
- Microsoft Office Suite
- Fluent in English and Spanish
Timeline
Front Desk Receptionist
Best Western Plus Hotel
07.2021 - Current
Crew Leader
McDonald's
03.2018 - 06.2021
High School Diploma -
Carl Schurz High School