Rocio Gonzalez
Cicero
Summary
Bilingual sales and customer service professional with over 10 years of experience driving sales growth, building lasting customer relationships, and leading high-performing teams. Proven success in retail management and automotive sales, consistently exceeding performance goals while delivering exceptional customer experiences. Recognized for strong leadership, team development, and a customer-first approach. Fluent in English and Spanish.
Overview
9
9
years of professional experience
Work History
Automotive Sales Consultant
Advantage Toyota & Zeigler Ford
01.2023 - Current
- Deliver a customer-focused vehicle purchasing experience by identifying customer needs, building trust, and recommending solutions that fit their lifestyle and budget.
- Consistently meet and exceed sales goals through consultative selling, strong product knowledge, and relationship-based customer service.
- Build lasting relationships that generate repeat business and referrals through proactive communication and follow-up.
- Guide customers through every stage of the sales process, ensuring a smooth and positive experience from initial contact through vehicle delivery.
- Collaborate with finance, service, and management teams to provide seamless customer support and long-term customer retention.
- Develop a strong customer base by maintaining professionalism, integrity, and a commitment to exceptional service.
Retail Store Manager
TCC Wireless - Authorized T-Mobile Retailer
01.2017 - 01.2023
- Consistently exceeded sales goals, achieving 125% or more of monthly targets through strategic planning, performance coaching, and accountability.
- Managed all aspects of store operations, including sales performance, staffing, customer experience, inventory management, and daily business functions.
- Recruited, trained, coached, and developed sales professionals, enabling team members to enhance performance and pursue leadership roles.
- Advanced into store leadership through consistent sales performance, customer service excellence, and a strong commitment to team success.
- Built a customer-focused culture that emphasized relationship building, problem resolution, and long-term customer loyalty.
- Handled escalated customer concerns with professionalism and empathy, resulting in positive customer experiences and increased customer retention.
- Reviewed profit and loss reports to pinpoint growth opportunities and enhance operational efficiency, contributing to overall profitability.
- Maintained compliance with T-Mobile standards for customer service, merchandising, and operational excellence.
- Planned and executed local marketing initiatives and community outreach efforts, driving increased customer engagement and store traffic.
Education
Associate - Arts
Wilbur Wright College
Chicago, ILHigh School Diploma -
Amundsen High School
Chicago, ILSkills
- Automotive Product Knowledge
- Sales & Business Development
- Sales Forecasting
- Inventory Management
- CRM & POS Systems
- Customer Service Excellence
- Client Engagement
- Negotiation Techniques
- Team leadership
- Performance Management
- Staff training
- Bilingual: English & Spanish
Timeline
Automotive Sales Consultant
Advantage Toyota & Zeigler Ford
01.2023 - Current
Retail Store Manager
TCC Wireless - Authorized T-Mobile Retailer
01.2017 - 01.2023
Associate - Arts
Wilbur Wright College
High School Diploma -
Amundsen High School