Rocio Conejo
Chicago
Summary
Dynamic opening manager with proven expertise in customer service, team management, and conflict resolution. Skilled in optimizing operations and enhancing guest experiences through effective staff training and strategic planning.
Detail-oriented leader with extensive experience in inventory control and staff supervision. Known for implementing effective training programs and optimizing labor efficiency, aimed at enhancing customer relations and operational success.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Opening Manager
Burger King
Chicago
10.2024 - 10.2025
- Managed daily opening procedures and ensured compliance with company standards.
- Trained and supervised staff on operational tasks and customer service techniques.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Organized staff schedules to optimize labor efficiency during peak hours.
- Ensured cleanliness and organization of the dining area and kitchen facilities.
- Processed payments from customers using POS systems efficiently.
- Provided leadership and guidance to team members as needed.
- Confirmed that all safety protocols were being followed during store hours.
- Trained new staff members in operating policies and procedures.
- Analyzed financial data such as profit margins, budgets, cost projections.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Identified areas of improvement within the organization's processes.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
Shift Leader
Dunkin' Donuts
Chicago
04.2023 - 09.2024
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new staff on customer service and food preparation standards.
- Managed inventory levels and ordered supplies as needed for the store.
- Resolved customer complaints promptly to enhance guest experiences.
- Conducted cash handling procedures and maintained accurate register balances.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Shift Leader
Panda Express
Chicago
01.2021 - 03.2023
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new staff on customer service and food preparation standards.
- Managed inventory levels and ordered supplies as needed for the store.
- Conducted cash handling procedures and maintained accurate register balances.
- Resolved customer complaints promptly to enhance guest experiences.
- Implemented daily shift schedules to optimize staff coverage and efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Ged
Chicago, ILSkills
- Customer service
- Team management
- Inventory control
- Staff training
- Conflict resolution
- Store layout
- Employee supervision
- Register management
- Effective leader
- Teamwork and collaboration
- Attention to detail
- Customer relations
- Staff development
- Strategic planning
Languages
Spanish
Native/ Bilingual
Timeline
Opening Manager
Burger King
10.2024 - 10.2025
Shift Leader
Dunkin' Donuts
04.2023 - 09.2024
Shift Leader
Panda Express
01.2021 - 03.2023
Ged