Rochelle Woodland
Hazel Crest
Summary
Professional with extensive experience in managing patient data confidentiality and adhering to HIPAA regulations. Demonstrated ability to conduct thorough benefits verification for patient claims, ensuring accurate processing and timely resolution of inquiries. Proven track record in collaborating with healthcare providers to enhance the efficiency of verification processes while maintaining strict compliance with regulatory standards. Skilled in inventory management and supporting pharmacy operations, contributing to improved patient care and safety.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
Work History
Insurance Specialist
Abbvie Endocrinology
North Chicago
11.2021 - 02.2026
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Conducted thorough benefits verification for patient claims, ensuring accurate processing and timely resolution of inquiries.
- Collaborated with healthcare providers to obtain necessary documentation, enhancing the efficiency of the verification process.
Certified Pharmacy Technician
Advocate Christ Medical Center
Oak Lawn
04.2016 - 10.2021
- Managed medication inventory, ensuring accurate stock levels and timely replenishment to support patient care and safety.
- Assisted pharmacists in preparing and dispensing prescriptions, adhering to safety standards and regulatory compliance at all times.
- Conducted medication therapy management consultations, enhancing patient understanding and adherence to prescribed therapies.
- Trained and mentored junior pharmacy technicians, fostering a collaborative environment and improving overall team efficiency.
- Supported pharmacy operations by performing routine inventory checks and maintaining accurate records to facilitate seamless workflows.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
Pharmacy Technician
Saint Bernard Hospital
Chicago
08.2003 - 11.2016
- Assisted pharmacists in preparing and dispensing medications, ensuring accurate prescription fulfillment and patient safety.
- Managed inventory levels by restocking supplies and conducting regular audits to minimize medication shortages.
- Provided patient care through effective communication, addressing inquiries and ensuring a clear understanding of medication usage.
- Trained new pharmacy technicians on operational procedures, enhancing team efficiency and quality of service.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
Collins Highschool
Chicago, IllinoisSkills
- HIPAA compliance
- Patient confidentiality
- Benefits verification
- Claims processing
- Inventory management
- Patient communication
- Data entry
- Cold calling
- Customer service
- Professionalism and ethics
Timeline
Insurance Specialist
Abbvie Endocrinology
11.2021 - 02.2026
Certified Pharmacy Technician
Advocate Christ Medical Center
04.2016 - 10.2021
Pharmacy Technician
Saint Bernard Hospital
08.2003 - 11.2016
Collins Highschool