Rochelle Cook
Hazel Crest
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
RS III
AIM Specialty Health
10.2018 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Awesome Star Enterprise
07.2013 - 10.2018
- Prepare daily work and run schedules
- Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using radios or telephone
- Medical billing specialist
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
School Clerk II
Chicago Public Schools
06.2016 - 08.2012
- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives
- Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases
- Prepare, maintain, or oversee the preparation and maintenance of attendance, activity, planning, or personnel reports and records
- Managed Accounts Payable, Attendance Coordinator, Student Mentore, Student Temporary Living Liasion, After School Ses Coodinator, School Budgeting Coordinator, Medical Coordinator, Maintained student and staff records, LSC Coordinator and Payroll Clerk
- Assistant to Principal
- Systems: Impact, Verify, Kronos, Sps, Wordm, Excel, etc
Assistant Director
Bottles to Books Learning Center
08.2012 - 11.2009
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
- Teach classes or courses, or provide direct care to children
- Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services
- Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases
- Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance
- Collect and analyze survey data, regulatory information, and demographic and employment trends, to forecast enrollment patterns and the need for curriculum changes
- Inform businesses, community groups, and governmental agencies about educational needs, available programs, and program policies
Customer Service Retention Agent
DirecTV Customer Care Center
09.2009 - 04.2007
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Delivering loyal world class customer service to all satisfaction for inbound calls
- Provide effective and timely resolution for a range of inquires
- Completing ongoing training to stay abreast of policy changes
Customer Service Representative
Huntsville Marriott
04.2007 - 05.2003
- Waitress
- Cashier to steak house in hotel and room service
- Responsible for calls to appropriate personnel and agents
- Responsible for daily scheduling employees and quest service reservations
Education
No Degree - Telecomunications
Alabama A&M University
Normal, ALGeorge Henry Corliss
Chicago, IL06-2002
Skills
- Excel
- Microsoft Office
- Word
- Communication
- Interpersonal skills
- Leadership
- Physical skills
- Ability to function under pressure
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Verbal communication
Languages
English
Native or Bilingual
Timeline
RS III
AIM Specialty Health
10.2018 - 04.2022
School Clerk II
Chicago Public Schools
06.2016 - 08.2012
Customer Service Representative
Awesome Star Enterprise
07.2013 - 10.2018
Assistant Director
Bottles to Books Learning Center
08.2012 - 11.2009
Customer Service Retention Agent
DirecTV Customer Care Center
09.2009 - 04.2007
Customer Service Representative
Huntsville Marriott
04.2007 - 05.2003
No Degree - Telecomunications
Alabama A&M University
George Henry Corliss
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