Robinia Hill
South Holland
Summary
Dynamic Senior Operations Analyst with the Social Security Administration, adept at enhancing operational efficiency through strategic initiatives and big data analysis. Proven track record in relationship management and team capacity building, driving productivity improvements and fostering collaboration. Skilled in process optimization and analytical problem-solving, delivering impactful results in complex environments.
Overview
32
32
years of professional experience
Work History
Senior Operations Analyst
Social Security Administration, SSA
12.2012 - Current
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Utilized Software extensively for macros, spreadsheets and models.
- Incorporated big data analysis techniques into operations planning, processing Number terabytes of data to expose predictable trends and likely outcomes.
- Collaborated with management and employees to assess business practices and determine areas for analysis.
Section Chief
Social Security Administration, SSA
05.2007 - 11.2012
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Improved communication between sections, fostering a collaborative work environment.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
- Developed strong relationships with external partners to ensure timely collaboration on projects.
- Streamlined workflow processes, resulting in increased productivity across the section.
Service Representative
Social Security Administration, SSA
09.1993 - 04.2000
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Utilized Software extensively for macros, spreadsheets and models.
- Incorporated big data analysis techniques into operations planning, processing Number terabytes of data to expose predictable trends and likely outcomes.
- Collaborated with management and employees to assess business practices and determine areas for analysis.
Operations Supervisor
Social Security Administration, SSA
05.2003 - 04.2007
- Facilitated efficient daily operations to guarantee timely task completion and effective workflows.
- Communicated regularly with upper management to report on progress and operational challenges.
- Performed comprehensive evaluations of direct reports to identify development opportunities.
- Enhanced staff productivity through targeted training, coaching, and mentorship efforts.
- Upheld compliance with company policies, regulations, safety standards, and local laws in all operations.
Claims Authorizer
Social Security Adminstration
06.2000 - 05.2003
- Resolved escalated issues promptly, maintaining high levels of customer satisfaction and trust in our services.
- Participated in regular audits of authorization processes to ensure compliance with regulatory standards.
- Provided valuable feedback on system improvements that resulted in increased automation and reduced manual intervention.
- Developed training materials and conducted workshops for new employees, improving team productivity and performance.
Education
Operations Management And Information Systems
Northern Illinois University
Dekalb, IL12.1994
Skills
- Operational efficiency
- Relationship management with clients
- Flow optimization processes
- Strategic initiatives planning
- Team capacity building
- Project coordination
- Reviewing documents for accuracy
- Analytical approach to problem-solving
- Analysis of operations data
- Development of presentations
Timeline
Senior Operations Analyst
Social Security Administration, SSA
12.2012 - Current
Section Chief
Social Security Administration, SSA
05.2007 - 11.2012
Operations Supervisor
Social Security Administration, SSA
05.2003 - 04.2007
Claims Authorizer
Social Security Adminstration
06.2000 - 05.2003
Service Representative
Social Security Administration, SSA
09.1993 - 04.2000
Operations Management And Information Systems
Northern Illinois University
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