Robin Sanchez-Diaz
Chicago
Summary
Dynamic Shift Lead with a proven track record of optimizing store operations and driving sales. Skilled in cashiering, money management, and maintaining merchandise displays. Known for exceptional customer service and team motivation to ensure guest satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Lead Associate
Hudson Group
Chicago
09.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Organized displays to maintain stores visual appeal.
- Motivating other team members to work to their full potential.
- Managing team member functions related to service, food safety, and guest satisfaction
Seasonal Aftercare Assistant
Sacred Heart School 96
Chicago
10.2025 - 12.2025
- Provided aftercare supervision in a safe, structured, and nurturing environment for children
- Promoted an inclusive and respectful atmosphere that encouraged participation and positive behavior
- Ensured full compliance with state health, safety, and sanitation regulations and policies
- Maintained accurate and confidential records of attendance and student behavior
- Supported students with homework completion, meals, outdoor activities, and creative projects
- Assisted with food preparation and meal service in accordance with health and safety guidelines
- Maintained clean, organized, and sanitary play and learning
Retail Sales Associate
Hudson Group
Chicago
10.2021 - 09.2024
- Maintained and organized merchandise to drive sales.
- Organized racks and shelves to maintain stores visual appeal.
- Ensured strict adherence to food safety guidelines with prepackaged refrigerated items.
- Engaged customers and promoted monthly merchandise.
- Evaluated inventory to meet customers needs.
- Processed returns and assisted customers with finding alternative merchandise to meet their needs.
- Trained new incoming employees according to company policy.
Application Advocate
OppFi
Chicago
03.2023 - 06.2023
- Directed callers to relevant departments efficiently.
- Facilitated customer efforts to compile necessary documents for successful loan application processing.
- Ensured timely transition of applications to subsequent departments.
- Streamlined application procedures by guiding customers through the online platform.
Seasonal Bookstore Associate
South Suburban Follett Bookstore
South Holland
08.2021 - 09.2021
- Welcomed customers and addressed inquiries.
- Assisted customers in locating merchandise.
- Executed sales transactions efficiently with different payment methods including credit, cash, and financial aid.
- Maintained orderly book inventory.
- Maintained cleanliness and organization throughout the store.
- Facilitated the selection of books for customers' online and phone purchases.
Education
High School Diploma -
Mother McAuley
Chicago, ILSkills
- Point of sale
- Cash handling
- Conflict resolution
- Team leadership
- Visual merchandising
- Food safety
- Customer service
- Employee training
- Policy enforcement
- Performance monitoring
- Workplace safety
- Sales promotions
- Strong verbal and written communication
- Training assistance
- POS system operation
- Inventory counts
- Child supervision
- Safety compliance
- Problem solving
- Effective communication
- Dietary requirements
- Meal preparation
- Hygiene and cleanliness
- Curriculum support
Languages
Spanish
Volunteer Work
Girl Scouts Of Greater Chicago And Northwest Indiana - Service Unit
Coordinator
Chicago, IL 09/2024 - Current
- Conducted meetings for local troop leaders.
- Organize and manage events for the service unit.
- Managed fee collection for scheduled events.
- Liaised between service unit leaders and Girl Scout organization.
Girl Scouts Of Greater Chicago And Northwest Indiana - Girl Scout
Troop Leader
Chicago, IL 09/2011 - Current
- Led Girl Scout groups from Daisies to Ambassadors.
- Led troops with up to 30 girls•
- Mentored girls to develop self-sufficiency.
- Oversaw monetary exchanges for cookie sales.
- Efficiently conducted meetings.
Sacred Heart 96 School - Parent Volunteer
Chicago, IL 09/2009 - 05/2024
- Led parent board as president for three years.
- Served as a board member for two years.
- Assisted in cafeteria operations for 12 years.
- Collaborated in planning and executing fundraising events.
- Collaborated in organizing and executing parish festival.
- Chaperoned class field trips to assist teacher and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized and oversaw the Scholastic Book Fair for four years, coordinating logistics, volunteers, and sales.
Timeline
Seasonal Aftercare Assistant
Sacred Heart School 96
10.2025 - 12.2025
Lead Associate
Hudson Group
09.2024 - Current
Application Advocate
OppFi
03.2023 - 06.2023
Retail Sales Associate
Hudson Group
10.2021 - 09.2024
Seasonal Bookstore Associate
South Suburban Follett Bookstore
08.2021 - 09.2021
High School Diploma -
Mother McAuley