ROBIN MILLS
South Holland
Summary
Experienced leader with a background in customer relations and advancement. Offers a fresh perspective that fosters innovative thinking. Strong communication and collaboration skills facilitate effective teamwork to achieve shared goals. Proven track record in managing office operations and improving administrative efficiency. Skilled in streamlining processes and enhancing productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Office Manager
Solutions Transport LLC
11.2020 - Current
- Managed budgets for various departmental initiatives.
- Conducted performance evaluations to identify areas for employee growth.
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Managed and motivated employees to be productive and engaged in work.
- Adhere to all OSHA directed safe workplace practices
- Performed safety related audit to ensure company and employees are in compliance
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Envoy Airlines
04.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Licensed Aesthetician Instructor
Universal Spa Training Academy
01.2016 - 01.2020
- Responsible for maintaining a safe and sanitized work environment
- Instructed students on the importance of proper use produces and recommendation of such to insure retail sales
- Followed strict sanitation procedures for tools and equipment to prevent infections.
- Addressed client concerns promptly to enhance satisfaction and loyalty.
- Updated product knowledge by researching latest industry trends and innovations.
- Conducted thorough consultations to identify client goals and concerns.
Supervisor of Nutrition & Body
Shay’s House of Health & Beauty Spa
09.2014 - 01.2016
- Carefully evaluated members needs and assisted in their overall wellbeing
- Easily demonstrated programs, regimens and benefits to clients resulting in80% sales increase
- Developed training programs for enhanced employee performance.
- Increased customer satisfaction with streamlined service procedures.
- Trained staff on best practices to enhance service delivery.
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
Manager
Ram Management
02.2007 - 06.2013
- Planned and managed residential construction
- Simultaneously performed all scheduling, estimating, material procurement and onsite supervision
- Performed routine site visits to properties for quality control
- Inspector liaison and project overseer
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Basic Certificate - Cannabis Dispensary Operations
Olive-Harvey College
12.2020
Skills
- MS Office Suite
- Keyboard55 WPM
- Project Team Assembly
- Budget Preparation
- Commercial Property Documentation
- Supply Chain Management
- Cross-Functional Team Building
- Cost Management
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Customer Service Representative
Envoy Airlines
04.2021 - 01.2023
Office Manager
Solutions Transport LLC
11.2020 - Current
Licensed Aesthetician Instructor
Universal Spa Training Academy
01.2016 - 01.2020
Supervisor of Nutrition & Body
Shay’s House of Health & Beauty Spa
09.2014 - 01.2016
Manager
Ram Management
02.2007 - 06.2013
Basic Certificate - Cannabis Dispensary Operations
Olive-Harvey College
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