Roberta Sampson
Venice
Summary
Diligent Receptionist and Data Entry Specialist with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Student Support Specialist
Southwestern Illinois College
Granite City, IL
03.2026 - 07.2026
- Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
- Administered testing protocols to ensure compliance with standardized procedures.
- Monitored test-taker behavior to maintain a secure and fair testing environment.
- Provided clear instructions to candidates regarding test processes and guidelines.
- Collaborated with team members to improve operational efficiency during testing events.
- Assisted in the setup and breakdown of testing stations and materials.
- Recorded attendance and managed documentation for all test sessions accurately.
Tax Associate
H & R Block Tax Services
Granite City, IL
10.2025 - 02.2026
- Utilized tax software for data entry, calculations, and generating tax returns efficiently.
- Reviewed and organized client documentation for accuracy and completeness before submission.
- Assisted clients with tax preparation and filing processes to ensure compliance with regulations.
- Communicated effectively with clients to address inquiries and clarify information needed for filings.
Client Services Professional
H & R Block Tax Services
Granite City, IL
12.2024 - 04.2025
- Assisted clients in understanding tax preparation processes and documentation requirements.
- Provided support in managing client inquiries and resolving issues efficiently.
- Adapted quickly to changes in tax regulations and software tools for accurate service delivery.
- Collaborated with team members to streamline client onboarding procedures and enhance satisfaction.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
Timeline
Student Support Specialist
Southwestern Illinois College
03.2026 - 07.2026
Tax Associate
H & R Block Tax Services
10.2025 - 02.2026
Client Services Professional
H & R Block Tax Services
12.2024 - 04.2025
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy