Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roberta Martins-Timberman

Oswego

Summary

Dynamic business leader with a proven track record at Starbucks/Target, excelling in customer relations and strategic planning. Recognized for enhancing client satisfaction through innovative sales strategies and effective team leadership. Skilled in financial administration and employee training, driving revenue growth while fostering strong relationships and collaboration across teams.

Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.

Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Business Owner

Kika Family Do It All LLC
08.2022 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Office Manager

Lion Pavers Construction
04.2021 - 07.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Personal Housekeeper

Personal Touch
01.2015 - 06.2021
  • Efficiently juggled multiple responsibilities simultaneously while maintaining attention to detail and adhering to tight deadlines set forth by clients.
  • Improved the overall appearance of clients'' homes by performing deep-cleaning tasks on a regular basis.
  • Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
  • Handled delicate fabrics carefully during laundering processes, preventing damage while maintaining cleanliness standards.
  • Delivered exceptional service by adapting to each client''s unique preferences and maintaining confidentiality with sensitive information.
  • Improved client satisfaction by addressing special requests or concerns promptly, demonstrating excellent communication skills and problem-solving abilities.
  • Managed household inventory and restocked supplies as needed, reducing client stress and ensuring proper maintenance of their home.
  • Enhanced client satisfaction by providing thorough and detail-oriented cleaning services.
  • Provided pet care services for clients when needed, including feeding, grooming, walking, and administering medications as required.
  • Performed seasonal cleaning tasks such as window washing or outdoor furniture maintenance when requested by the client.
  • Laundered clothing and linens regularly, ensuring that items were properly cared for according to fabric type and care instructions.
  • Maintained a clean and organized environment for clients through efficient daily tasks such as dusting, vacuuming, and laundry.
  • Coordinated schedules with other household staff members to provide seamless service to clients without interruptions or conflicts.
  • Organized closets, pantries, and storage spaces to optimize efficiency within the home environment for clients'' ease of use.
  • Provided personalized care to clients with specific needs or disabilities, demonstrating empathy and professionalism at all times.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Provided emotional support and companionship to clients.
  • Facilitated transportation to and from appointments.

Secretary

Signature Marble and Granite
07.2014 - 09.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.

Car Salesperson

Nissan Motor Corporation
11.2012 - 11.2013
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.

Registrar /Trauma Registrar

Blake Medical Center
02.2010 - 11.2012
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
  • Resolved student registration issues to reduce acceptance, enrolment and payment delays.
  • Improved data integrity by conducting regular audits of student records and making necessary corrections.
  • Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
  • Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
  • Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
  • Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
  • Analyzed enrollment trends to advise on potential curriculum adjustments and resource allocation.
  • Improved office efficiency by training staff on new database management software.

Customer Service Representative

Walmart
07.2009 - 09.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Manager of Business Development and Sales

Starbucks / Target
08.2006 - 07.2009
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
  • Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
  • Built diverse sales pipeline to exceed quota targets.
  • Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
  • Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

Associate of Applied Science - Hospital Administration

Escola Tecnica Em Saude / HCPA
Porto Alegre, RS - Brazil
12-1999

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Work Planning and Prioritization
  • Business planning
  • Employee training
  • Team collaboration and leadership
  • Project management
  • Business administration
  • Professional networking
  • Operations management
  • Staff hiring
  • Strategic planning
  • New business development
  • Staff management
  • Public speaking
  • Sales strategics
  • Task delegation
  • Financial administration
  • Team leadership
  • Teamwork and collaboration
  • Business management
  • Effective leader
  • Desktops, laptops, and mobile devices
  • Administrative management
  • Direct sales
  • Hiring and onboarding
  • Process improvements

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Business Owner

Kika Family Do It All LLC
08.2022 - Current

Office Manager

Lion Pavers Construction
04.2021 - 07.2022

Personal Housekeeper

Personal Touch
01.2015 - 06.2021

Secretary

Signature Marble and Granite
07.2014 - 09.2015

Car Salesperson

Nissan Motor Corporation
11.2012 - 11.2013

Registrar /Trauma Registrar

Blake Medical Center
02.2010 - 11.2012

Customer Service Representative

Walmart
07.2009 - 09.2010

Manager of Business Development and Sales

Starbucks / Target
08.2006 - 07.2009

Associate of Applied Science - Hospital Administration

Escola Tecnica Em Saude / HCPA

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Roberta Martins-Timberman