Robert West
Plainfield
Summary
Dynamic IT professional with extensive experience at Edward-Elmhurst Health, specializing in asset management and IT security policies. Proven ability to enhance operational efficiency through effective tracking software and exceptional customer service. Skilled in ITIL framework and PC support, consistently delivering results in high-pressure environments.
Overview
36
36
years of professional experience
Work History
Systems Asset Support Specialist
Edward-Elmhurst Health
Naperville
01.2016 - Current
- ITIL certified.
- Install IT security policies.
- Utilize tracking software.
- Asset management, Maintain Inventory levels, Microsoft Office support.
- Track equipment's shelf life throughout the company and replace equipment and software as needed.
Operations Specialist
Presence Health
Bolingbrook
01.2012 - 01.2016
- Monitor servers, write and review technical procedures.
- Resolve client issues, log and close tickets.
- PC Desktop support, Windows 10. Active directory.
- Work with VM Ware, Pyxis med stations Infusion pumps.
- Very familiar with Cisco, Solar Winds, Legato Tape backup systems.
- Works with minimal supervision. Strong networking background.
Biomedical Equipment Technician II
Presence Health
Joliet
01.2005 - 01.2012
- Responsible for on-site support of all Ultrasound machines.
- Implemented and supported PACS and Telemetry systems.
- Support of Imaging and X Ray Fluoroscopy equipment.
- Support of general Lab instruments. Bar code scanners.
- Support of all medical and Lab devices and equipment.
- Preventive Maintenance and calibration of medical devices.
Field Service Engineer
Leeman Labs
Lowell
01.1990 - 01.2005
- Responsible for support of Lab ICPOES analytical instrumentation.
- Managed a Midwest territory.
- Trained junior technicians.
- Provided technical support for Western US.
- Provided on-site product support, customer training.
- Component level repair on RF Generator/ HV power supplies.
- Accustomed to extensive overnight travel.
Education
ITIL Certificate - Information Technology Infrastructure
Chicago, ILCertificate Electronics Technology -
Harper College
Palatine, ILAS - Computer Science Associates
Wilmington University
Wilmington, DESkills
- ITIL framework
- Asset management
- Tracking software
- IT security policies
- PC support
- Customer service
Timeline
Systems Asset Support Specialist
Edward-Elmhurst Health
01.2016 - Current
Operations Specialist
Presence Health
01.2012 - 01.2016
Biomedical Equipment Technician II
Presence Health
01.2005 - 01.2012
Field Service Engineer
Leeman Labs
01.1990 - 01.2005
ITIL Certificate - Information Technology Infrastructure
Certificate Electronics Technology -
Harper College
AS - Computer Science Associates
Wilmington University