Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Watkins

Abingdon

Summary

Seasoned Small Business Owner with 9 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Proficient automotive professional experienced with diesel systems and parts. Adept at retrofitting, overhauling and rebuilding components. Demonstrated strengths in managing time, serving customers and solving problems with little oversight. Experienced Diesel Technician with background testing, diagnosing and correcting mechanical issues with speed and accuracy. Good communicator with organized approach and solid understanding of priorities. Well-qualified Diesel Technician successful at inspecting, repairing and maintaining equipment and vehicles. Knowledgeable in diverse systems. Seeking to apply 16+ years of experience to a fast-paced position with room for growth.

Overview

29
29
years of professional experience

Work History

Lift Truck Field Service Tech

Altorfer Inc.
Davenport
06.2025 - Current
  • Performed routine maintenance on heavy machinery and equipment in the field.
  • Diagnosed equipment issues and provided effective repair solutions onsite.
  • Collaborated with clients to understand service needs and expectations.
  • Utilized diagnostic tools to troubleshoot mechanical failures efficiently.
  • Documented service reports detailing repairs and maintenance actions taken.
  • Responded promptly to emergency service calls from clients in need.
  • Maintained organized inventory of tools and replacement parts for efficient service delivery.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Disassembled defective machines for repair or replacement of parts.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Trained customers on equipment after installation.
  • Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
  • Observed field safety protocols to prevent injuries and accidents.
  • Replaced faulty parts or components following diagrams or blueprints.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Responded promptly to emergency service requests from clients.
  • Maintained equipment performance by cleaning and lubricating components.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Performed troubleshooting on electronic circuits and systems.
  • Adjusted functional parts of devices or control instruments according to specifications.
  • Inspected and tested mechanical products to locate defects or malfunctions.
  • Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
  • Performed annual and preventive system service maintenance.
  • Communicated with vendors, upper management, and peers.
  • Prepared detailed reports documenting service activities performed on each job site.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Collaborated with team members to assess equipment performance needs.
  • Installed electrical wiring for new installations as needed.
  • Repaired and maintained production machinery in accordance with manufacturer specifications.
  • Kept up-to-date knowledge of industry trends, regulations, safety standards.
  • Analyzed equipment data to isolate and diagnose faults.
  • Maintained customer records and updated software applications as required.
  • Explained and recommended service options to customers and detailed costs.
  • Handled telephone support calls to determine issues and provide solutions.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Kept records of parts and equipment used in projects to update inventory.
  • Completed scheduled appointments on time to drive quality service.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.

Tractor Service Tech

Birkeys Farm Store
Galesburg
02.2023 - 06.2025
  • Diagnosed mechanical issues in agricultural equipment for timely repairs.
  • Performed routine maintenance on tractors and farm machinery to ensure optimal performance.
  • Utilized diagnostic tools to troubleshoot electronic systems in farm equipment effectively.
  • Educated customers on proper equipment usage and maintenance to enhance longevity.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Performed onsite repair of equipment at customer locations.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Conducted service appointments to diagnose and fix problems.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Examined previously completed work for accuracy.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Logged services performed in service ticket system.
  • Maintained certifications and completed training on systems and components.
  • Installed new systems according to manufacturer specifications.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.

Owner

RW Services
Abingdon
07.2014 - 12.2022

Owner and worker handy man / construction business.

Co-Owner

D & W Services
Abingdon
02.2009 - 07.2014

Co-owner and worker in construction / trash business.

Embedded Technician

Belcan
Peoria
03.2008 - 02.2009

Assisted engineers at Cat Proving Grounds in set up and testing of heavy equipment.

Lead Diesel Technician

Shottenkirk ford
West Burlington
11.2006 - 03.2008
  • Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
  • Utilized vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.
  • Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Performed warranty service and filed all paperwork.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Removed malfunctioning parts and repaired components or installed new ones.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Maintained vehicles by changing oil, checking batteries and lubricating components.
  • Placed orders for parts necessary to complete vehicle repairs and installations.

Lead Diesel Technician

Lakis Ford
Galesburg
04.2005 - 11.2006
  • Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
  • Utilized vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.
  • Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Performed warranty service and filed all paperwork.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Removed malfunctioning parts and repaired components or installed new ones.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Maintained vehicles by changing oil, checking batteries and lubricating components.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Placed orders for parts necessary to complete vehicle repairs and installations.

Mechanic

Altorfer Inc.
East Peoria
08.1997 - 04.2005
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Reviewed work orders and discussed with supervisors.
  • Monitored shop equipment to maintain safe working condition.
  • Conducted test drives before and after repair services.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Completed required paperwork and delivered to customer.
  • Assessed vehicles or machinery to accurately diagnose and repair issues.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Leveraged diagnostic tools and equipment to identify vehicle issues.
  • Examined loose bolts and specified safety devices on vehicles and made adjustments.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.

Education

Associate of Science - Auto / Diesel Repair

Lincoln Technical Institute - Cromwell
Des Moines, IA
05.1989

Skills

  • Marketing Tactics
  • Labor Relations
  • Process Improvements
  • Policy Development and Enforcement
  • Operations Oversight
  • Quality Assurance
  • Problem Anticipation and Resolution
  • Cost Reduction
  • Team Leadership
  • Budget Control
  • Decision Making

Timeline

Lift Truck Field Service Tech

Altorfer Inc.
06.2025 - Current

Tractor Service Tech

Birkeys Farm Store
02.2023 - 06.2025

Owner

RW Services
07.2014 - 12.2022

Co-Owner

D & W Services
02.2009 - 07.2014

Embedded Technician

Belcan
03.2008 - 02.2009

Lead Diesel Technician

Shottenkirk ford
11.2006 - 03.2008

Lead Diesel Technician

Lakis Ford
04.2005 - 11.2006

Mechanic

Altorfer Inc.
08.1997 - 04.2005

Associate of Science - Auto / Diesel Repair

Lincoln Technical Institute - Cromwell
Robert Watkins