Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Robert Walsh

Naperville

Summary

At Sommers and Fahrenbach, Inc., I excelled in customer relationship management and problem-solving, enhancing client satisfaction and retention. Leveraging skills in account management and attention to detail, I successfully managed multiple accounts, ensuring timely delivery and service excellence. My proactive approach led to significant improvements in customer engagement and account stability.

Overview

35
35
years of professional experience

Work History

Secretary Treasurer

Sommers and Fahrenbach, Inc.
06.1990 - 01.2025
  • Contacted customers to assess satisfaction and current needs.
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Supported customer satisfaction through regular follow-up and communication.
  • Processed client payments and updated accounts.

Education

Bachelor of Arts - Human Resources Management

DePaul
Chicago
06-1991

Skills

  • Customer engagement
  • Customer relationship management
  • Account management
  • Sales proposal creation
  • Project management
  • Problem-solving
  • Attention to detail

Interests

  • Running

Timeline

Secretary Treasurer

Sommers and Fahrenbach, Inc.
06.1990 - 01.2025

Bachelor of Arts - Human Resources Management

DePaul

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Robert Walsh