Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Valor Award
Timeline
Generic

Robert Nudd

Wheaton

Summary

Professional communicator with significant experience in emergency response. Proven ability to handle high-pressure situations and make critical decisions swiftly. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in multi-tasking, active listening, and operating communication equipment efficiently. Recognized for problem-solving abilities and maintaining composure during crises.

Overview

15
15
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Addison Consolidated Dispatch Center
11.2020 - Current
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Provided assistance to distressed callers while maintaining composure under challenging circumstances.
  • Dispatched calls quickly and accurately to appropriate responders.
  • Answered emergency and non-emergency calls from the public and provided appropriate assistance as needed.

911 Telecommunicator

DuPage County Sheriff's Office
05.2013 - 11.2020
  • Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
  • Handled emergency calls and non-emergency calls while getting appropriate responders enroute; while providing instruction to callers.
  • Assisted public inside the building with any questions they had regarding the Sheriff's office.
  • Dispatched appropriate responders to address quickly and accurately.


Park Security Guard

Chicago Zoological Society - Brookfield Zoo
06.2010 - 05.2013
  • Responded quickly and efficiently to emergency situations, demonstrating calmness under pressure while prioritizing visitor safety above all else.
  • Implemented crowd control measures during peak hours or special events, effectively managing large groups of people without compromising safety standards or visitor experience quality levels within the park setting itself at any given time frame overall throughout its entirety in general.
  • Collaborated with other security personnel, maintaining clear communication channels for efficient operation.
  • Detected potential hazards within the park premises, swiftly taking appropriate action to ensure public safety.
  • Conducted traffic control during peak hours of business
  • Responsible for closing and collecting all keys to the park.

Education

High School Diploma -

Glenbard South High School
Glen Ellyn, IL
05-2006

Skills

  • Emergency management
  • Stress tolerance
  • Call prioritization
  • Incident command
  • Law enforcement procedures
  • Public safety awareness
  • Computer skills
  • Active listening
  • CPR and first aid
  • Teamwork and collaboration
  • Dependable and responsible
  • Emergency response procedures
  • Good judgment

Accomplishments

  • Achieved a CPR save through effectively helping with instruction of CPR over the phone.

Certification

  • EMD - Emergency Medical Dispatch
  • LEADs/NCIC certified
  • CPR/BLS
  • IS-200, 907,800,247,100,700 NIMS
  • CIT-40 hr course

Valor Award

The award was presented by the Blue Blaze Organization for a call that included team work amongst a team of Dispatchers and Officers of the Addison Police Department.

Timeline

911 Telecommunicator

Addison Consolidated Dispatch Center
11.2020 - Current

911 Telecommunicator

DuPage County Sheriff's Office
05.2013 - 11.2020

Park Security Guard

Chicago Zoological Society - Brookfield Zoo
06.2010 - 05.2013

High School Diploma -

Glenbard South High School

Similar Profiles

CREATE PROFILE
Robert Nudd